Regional Sales Operations Manager

RIB • Alpharetta, GA

13d

About The Position

The Regional Sales Operations Manager – North America serves as a key enabler of the Global Sales Excellence & Operations organization within the North American commercial business. This role bridges global governance and local execution, ensuring the North American sales organization benefits from global frameworks, standardized tools, and best practices while tailoring implementation to the unique realities of the regional business. This position plays a central role in driving operational discipline, CRM excellence, sales process adoption, data integrity, and actionable insights that enhance growth, efficiency, and predictability. The role partners closely with Global Sales Excellence, regional leadership, marketing, and customer success to enable a consistent and scalable go-to-market approach across the United States and Canada.

Requirements

• 5+ years of experience in Sales Operations, Commercial Excellence, or Sales Enablement, preferably within a SaaS or technology environment.
• Strong proficiency in CRM systems (Salesforce preferred) and supporting sales-tech tools.
• Advanced analytical skills and thinking with experience using Power BI, Tableau, or Excel for performance tracking and forecasting (preferred).
• Proven ability to partner with senior leadership, drive process adoption, and influence cross-functional teams.
• Excellent communication, presentation, and stakeholder management skills.
• Bachelor’s degree in Business, Engineering, Information Technology or a related field; MBA or equivalent experience preferred.

Responsibilities

• Sales Tools & Systems Serve as regional owner and CRM Super User (Salesforce ONE CRM), ensuring data accuracy, adoption, and continuous improvement. Coordinate alignment between Salesforce and connected platforms such as LeanData, Highspot, Agentforce, and others. Represent North America in defining system enhancements and business requirements for global prioritization. Interface with Marketing (lead management and campaign tracking) and Customer Success (ticketing, chat, and renewals) to ensure end-to-end visibility and customer intelligence.
• Sales Process & Governance Drive adoption of the Global Sales Process (Create, Win, Grow) across all go-to-market motions. Monitor sales process compliance and continuously improve stage utilization, data quality, and conversion accuracy. Partner with regional leadership to identify process bottlenecks and propose automation or simplification opportunities that enhance sales efficiency.
• Sales Steering & Insights Maintain the Rhythm of the Business through disciplined pipeline reviews, forecast accuracy checks, and performance tracking. Deliver data-driven insights through dashboards and reports focused on ACV, incremental ACV, win rates, and forecast attainment. Support leadership in tracking Growth Objectives and Measures and recommend actions to improve sales execution and predictability. Translate data into business recommendations that drive revenue growth and customer success outcomes.
• Sales Training & Enablement Assist in coordinating regional rollout of CRM and sales competence trainings, ensuring alignment with global methodology and relevance to the North American market. Partner with Global Sales Excellence and Enablement to reinforce methodology adoption through digital learning tools such as Highspot and LearnUpon. Track participation, completion, and impact of training initiatives to measure sales capability growth.
• Sales Incentives & Compensation Support Global Sales Incentive Frameworks locally, ensuring accurate operation, reporting, and payout calculations. Validate and reconcile commission payments in partnership with HR, Finance, and Payroll. Support annual plan design testing and scenario modeling to ensure fairness, transparency, and motivation within the sales organization. Maintain and update CRM data reflecting quota assignments, territory changes, and plan adjustments.
• Strategy & Execution Alignment Support execution of global commercial strategies by translating them into actionable regional plans and measurable KPIs. Partner with regional leadership to monitor strategic initiatives including market expansion, renewals, upsell and cross-sell, and customer engagement. Track and report progress against Growth Objectives, providing clear visibility into regional performance and opportunities. Deliver strategic presentations and briefings that communicate insights to senior stakeholders and global counterparts.
• Cross-Functional Collaboration Act as the key liaison between Global Sales Excellence, Marketing, Customer Success, and Finance to ensure seamless collaboration across customer touchpoints. Represent North America in global governance forums to contribute to continuous improvement, process standardization, and best-practice sharing. Advocate for regional needs in global initiatives while ensuring alignment with the ONE-RIB commercial framework. Support customer experience initiatives such as annual satisfaction surveys, NPS tracking, and feedback integration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager