Regional Operations Manager

Tend • Boston, MA

1d • Hybrid

About The Position

At Tend, we do dentistry differently — bringing hospitality, technology, and clinical excellence together to create a new kind of dental experience. As the Regional Operations Leader for the Boston market, you’ll be the key driver of performance, growth, and a culture champion across multiple studios. This role is about more than operations — it’s about embodying Tend’s values and building a positive, inclusive culture that inspires our teams and delights our members.. Reporting to the VP of Operations, you’ll partner closely with Studio Managers, Lead Dentists, and cross-functional teams to deliver operational excellence, financial success, and an unparalleled patient experience. This position will support 4 Tend Studios across the Boston area

Requirements

• Bachelor’s degree preferred.
• 5+ years of leadership experience in dental multi-unit operations (managing 3+ locations or more).
• Proven track record managing multi-site teams with measurable impact on performance and growth.
• Strong financial acumen, including P&L ownership and revenue-driving strategies.
• Experience with process optimization, compliance, and operational excellence.
• Exceptional communication and interpersonal skills with the ability to influence across functions and levels.
• Agility, problem-solving, and the ability to thrive in a fast-paced, high-growth environment.
• A passion for elevating patient care while driving business success.
• A proven track record of leading with empathy and building strong team cultures, not just operational results.

Responsibilities

• Lead Market Operations : Oversee the day-to-day operations and overall performance of multiple studios within the Boston market.
• Drive Results : Own market-level P&L, identify trends, and implement strategies to achieve revenue, efficiency, and profitability goals.
• Develop Leaders : Coach, mentor, and empower Studio Managers to run high-performing teams and build strong pipelines of talent.
• Champion Patient Experience : Collaborate with Lead Dentists and clinical teams to ensure a seamless, world-class member experience and consistently strong NPS scores.
• Ensure Compliance & Quality : Uphold OSHA, HIPAA, and Tend’s clinical and operational standards through audits, risk management, and training.
• Optimize Resources : Oversee staffing, scheduling, and facilities to maximize patient access and maintain well-run, welcoming studios.
• Model and Promote Culture : Champion Tend’s values in every studio. Create an environment where Lead Dentists, Studio Managers and their teams feel supported, respected, and engaged.

Benefits

• We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:
• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - 401(k) plan because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💸 Bonus Eligible - Annual bonus based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager