Regional Operations Manager

Mobile Communications America Inc

3d•Remote

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Regional Operations Manager to support our fast-growing Voice (MSS) division within the South Central region. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment.
Demonstrated success in driving change management, process improvement, and team development.
Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies.
Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization.
Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence.

Nice To Haves

Experience in telecommunications, wireless communications, or related industries strongly preferred.
Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus.
Bachelor’s degree preferred; equivalent experience considered.

Responsibilities

Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support.
Lead, coach, and develop team members to drive performance, operational excellence, and professional growth.
Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region.
Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance.
Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows.
Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives.
Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives.
Perform additional responsibilities and special projects as needed.