Regional Sales Account Manager - Aviation Aftermarket

Pioneer Aero Supply•Chicago, IL

106d•Hybrid

About The Position

Regional Sales Account Manager Chicago, IL – Aviation Aftermarket 4 days on site/1 remote in our offices at 317 N Francisco Ave. Chicago, IL 60612 Company Overview Pioneer Aero Supply is a leading aviation aftermarket parts supplier specializing in providing high-quality, cost-effective solutions for airlines, MRO facilities, and aviation distributors worldwide. Our commitment to customer service, operational excellence, and innovation has positioned us as a trusted partner in the aerospace industry. Job Summary We are seeking an experienced and customer-focused Regional Sales Account Manager to join our growing Chicago team. This role is responsible for managing day-to-day customer communications, preparing competitive quotes, coordinating order fulfillment, and driving long-term account growth. The position plays a critical role in ensuring seamless order flow, timely issue resolution, and sustained customer satisfaction.

Requirements

2–4 years of experience in customer service, inside sales, or sales support within aviation or logistics.
Familiarity with aircraft components (rotables, consumables, expendables) preferred.
Proficiency in CRM/ERP systems (Salesforce and AvSight a plus).
Strong written and verbal communication skills.
Highly organized with attention to detail and multitasking ability.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
Customer-first mindset with a proactive approach.
Willingness to travel regionally (approx. 10%).

Responsibilities

Act as the primary point of contact for assigned customers and sales team members.
Respond to RFQs, prepare accurate quotes, and ensure professional, timely follow-up.
Support Regional Sales Managers by efficiently managing customer accounts.
Build and maintain strong relationships with procurement teams at airlines, MROs, OEMs, and distributors.
Monitor open issues, returns, and after-sales requests with urgency and accuracy.
Manage and grow spare parts sales in an assigned regional territory.
Identify new business opportunities and develop relationships with key industry stakeholders.
Drive revenue growth through proactive account management and solution-based selling.
Track open quotes and assist in converting opportunities into orders.
Support customer visits and represent the company at industry trade shows on occasion.
Track quote-to-order conversion rates and customer activity using CRM/ERP tools.
Assist with weekly/monthly reporting on customer engagement and order history.
Identify process improvements through feedback and trend analysis.
Monitor inventory levels and advise on alternatives or substitutions.
Partner with supply chain, logistics, and finance teams to ensure on-time fulfillment.
Maintain accurate customer records in Salesforce and AvSight.
Escalate urgent issues and communicate clear resolution timelines.
Contribute to a high-performance, customer-focused team culture.
Maintain awareness of competitor offerings and market trends.