Aftermarket Account Manager

Toyota Material Handling•Village of Greene, NY

2d•Remote

About The Position

We are seeking a passionate and results-driven Aftermarket Account Manager who brings energy, strategic thinking, and strong relationship-building skills to the table. In this role, you will manage aftermarket account needs and growth for Raymond National Account customers to attract, close, retain, and expand the business. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

Requirements

5 + years of related experience.
Knowledge of dealer network and/or Raymond Operations.
Proven background in the material handling industry.
Strong analytical, communication, and organizational skills.
Ability to manage multiple priorities and build productive relationships with internal and external stakeholders.

Nice To Haves

Bachelor’s Degree in Business or a related field.
Aftermarket experience.
Demonstrated ability to develop strategic account plans that drive measurable growth.
Experience in coaching or coordinating cross-functional or regional teams.
Strong data analysis and reporting capabilities with an eye for operational improvement.
A customer-centric mindset, with a proactive and solution-oriented approach.
Self-motivated, adaptable, and skilled in balancing short-term execution with long-term strategy.

Responsibilities

Develop account strategic plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the RAMI account manager.
Develop account specific aftermarket pricing consistent with sales strategy.
Define customer specific metrics / contract requirements and implement methodology for collecting, analyzing, and communicating.
Drive communications to the customer, local dealer, and Raymond. Coordinate local dealer teams and coach as needed.
Assess performance and identify problem areas periodically. Take corrective action to address where needed.
Analyze customer and dealer data to identify opportunities for continuous improvement and new product adoption.
Gather local dealer feedback to better understand site specific behaviors or conditions that may influence performance.
Use qualitative customer data collection (surveys, site visits, webinar / teleconferences) to monitor customer satisfaction.
Elevate areas of concern and pull in appropriate support personnel as needed.

Benefits

Competitive Salary
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Best in class work culture!