Regional Quality Manager

Brook & Whittle•St. Louis, MO

10d•$80,000 - $130,000

About The Position

Brook & Whittle is a fast-growing company with strong potential for career growth. We are a leading prime label printer offering packaging solutions for highly decorated shrink, film, and paper pressure sensitive products. We are highly innovative, developing new technologies and solutions to our customers’ requests and needs; our skilled employees operate some of the most advanced presses in the market and we offer superior artwork. Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical and fairness standards. We have zero tolerance for anything less. We are a very diverse workforce that we celebrate as well; we reward good performance through our recognition program, our advancement opportunities and our pay structures. We welcome you to consider being part of this great team Primary Functions and Responsibilities: The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in St. Louis and Lavergne. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes. Drive quality expectations process throughout the business through “hands-on” support Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, SQF program, and QMS as we align across multiple facilities Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained Manages QA staff to effectively increase the quality of our products Collaborates on the transfer of work from facilities to proactively mitigate quality risks Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes Facilitates root cause analysis of both internal and external issues Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business Coach and champion functions to identify and implement opportunities to improve program and process effectiveness Monitor progress of key initiatives to check if changes yield desirable results Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders Act as a technical expert, coach and train other team members in problem solving and risk mitigation Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization Collaboration with Quality Managers from other locations on companywide projects Create value stream and/or process maps to help standardize process and workflow where necessary

Requirements

Bachelor’s degree with an emphasis in manufacturing, engineering, and quality management
Minimum of 3 -5 years quality and / or process improvement experience preferred
Experience professionally working with customers
Internal auditing and represent company for external customer audit
Strong leadership and management skills
Familiar in company and industry quality standards and processes
Excellent interpersonal, oral, written communication skills
In-depth knowledge of market trends and conditions
Able to positively influence others
Knowledge and expertise in business analysis, process improvement, and project management

Nice To Haves

Previous SQF or equivalent experience preferred
ASQ certification preferred
Six Sigma training preferred
Printing experience preferred

Responsibilities

Lead the quality department(s), responsible and accountable for site quality performance in St. Louis and Lavergne.
Drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.
Drive quality expectations process throughout the business through “hands-on” support
Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, SQF program, and QMS as we align across multiple facilities
Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
Manages QA staff to effectively increase the quality of our products
Collaborates on the transfer of work from facilities to proactively mitigate quality risks
Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
Facilitates root cause analysis of both internal and external issues
Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
Monitor progress of key initiatives to check if changes yield desirable results
Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
Act as a technical expert, coach and train other team members in problem solving and risk mitigation
Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
Collaboration with Quality Managers from other locations on companywide projects
Create value stream and/or process maps to help standardize process and workflow where necessary

Benefits

10 paid holidays
Paid vacation
Paid sick/personal days
MDLive – Telemedicine
Life insurance
Long term disability insurance
Employee assistance program (EAP)
Dental
Vision
401(k) – first of the month after 90 days of employment – auto-enroll at 3%
Short term disability
Voluntary life insurance
Flexible spending account – health care and/or dependent care
Critical illness insurance, hospital indemnity insurance and accident insurance
Medical Benefit will be available on the 1st of the month after 60 days of employment
Benefit will be available after 90 days of employment