Regional Quality Manager

B&W Operating LLC•Maryland Heights, MO

just now

About The Position

Brook & Whittle is a fast-growing company with strong potential for career growth. We are a leading prime label printer offering packaging solutions for highly decorated shrink, film, and paper pressure sensitive products. We are highly innovative, developing new technologies and solutions to our customers’ requests and needs; our skilled employees operate some of the most advanced presses in the market and we offer superior artwork. Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical and fairness standards. We have zero tolerance for anything less. We are a very diverse workforce that we celebrate as well; we reward good performance through our recognition program, our advancement opportunities and our pay structures. We welcome you to consider being part of this great team Primary Functions and Responsibilities: The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in St. Louis and Lavergne. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.

Requirements

Bachelor’s degree with an emphasis in manufacturing, engineering, and quality management
Minimum of 3 -5 years quality and / or process improvement experience preferred
Experience professionally working with customers
Internal auditing and represent company for external customer audit
Strong leadership and management skills
Familiar in company and industry quality standards and processes
Excellent interpersonal, oral, written communication skills
In-depth knowledge of market trends and conditions
Able to positively influence others
Knowledge and expertise in business analysis, process improvement, and project management

Nice To Haves

Previous SQF or equivalent experience preferred
ASQ certification preferred
Six Sigma training preferred
Printing experience preferred

Responsibilities

Drive quality expectations process throughout the business through “hands-on” support
Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, SQF program, and QMS as we align across multiple facilities
Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
Manages QA staff to effectively increase the quality of our products
Collaborates on the transfer of work from facilities to proactively mitigate quality risks
Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
Facilitates root cause analysis of both internal and external issues
Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
Monitor progress of key initiatives to check if changes yield desirable results
Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
Act as a technical expert, coach and train other team members in problem solving and risk mitigation
Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
Collaboration with Quality Managers from other locations on companywide projects
Create value stream and/or process maps to help standardize process and workflow where necessary