Regional Property Manager for Affordable Housing- Charlotte, NC

NHE, Inc.•Charlotte, NC

18d•Onsite

About The Position

Responsible for the overall fiscal accountability, marketing development, Regulatory Compliance and the personnel and physical asset management of a multi-site residential portfolio. Also acts as management representative when dealing with various property owners and regulatory agencies. Reports to: VP of Affordable Business Unit. Supervises: Community Managers and oversees staff management of assigned portfolio. Regional Manager will oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections and leasing. Must be flexible and able to work varied schedule, including weekends and some holidays as required.

Requirements

PC or Notebook Proficiency
Microsoft Office including Word, Excel and Outlook
Business/Financial Calculator
Office Equipment
Sales-minded individual with attention to detail
Excellent follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic, reliable and self-motivated
Knowledge and comprehension of Fair Housing Laws
Professional written and verbal communication skills
Multi-task and be a team player.
Strong communication skills with outgoing personality.
Must have the ability to work with little direction maintaining confidentiality and professionalism.
Multifamily leasing, sales and/or customer service experience is required.
Property Manager License required.
Knowledge of apartment management laws and regulations, federal, state, and local.
Knowledge of expense control and financial management.
Must have a valid driver's license or means of immediate transportation to attend meetings, events and daily activities
High School Diploma or equivalent required.
Position requires a minimum 3 years on-site multi-family management experience with LIHTC, HUD, HOME, RD, HTF guidelines, restrictive covenants and other program restrictions or 7 years of other property management experience.
Needs strong "hands-on" financial/budget experience and proven marketing/personnel management capabilities.

Nice To Haves

SCHM and/or CPO designation preferred
CPM designations strongly preferred
Active/participatory apartment association membership preferred
YARDI Voyager, Payscan and Rent Café experience preferred
Previous experience as a top performing Community Manager will be considered.
Bachelor's Degree strongly preferred.

Responsibilities

Fiscal accountability for portfolio performance
Develop and implement community budgets
Perform contract renewals and rent increases packages
Perform utility analysis annually along with budget preparation
Reviews and Approves property related expenditures weekly
Reviews Accounts Receivables weekly
Monitor budget control reports on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.
Update and review Capital Improvement Replacement Schedules
Monitor asset maintenance issues and recommend capital improvements to maintain community. Handle all major purchase approvals up to $5,000.
Performs regularly scheduled site visits of both interior and exterior of properties to ensure portfolio and individual properties meet the established operational financial and business performance goals.
Monitors occupancy and review and assist Community Managers with marketing efforts to maximize occupancy levels.
Along with Community Managers, develop and monitor an active renewal program for nonsubsidized units.
Ensure maintenance of the property is being performed and documented.
Negotiates and/or evaluates contracts and makes recommendations for VP or President to execute.
Use effective techniques to screen, hire, orient and train new management personnel within established company guidelines.
Assist Community Managers in recruiting, interviewing, and training all community staff positions.
Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross training. Develop employees through performance feedback and challenges. Delegate responsibilities and special projects to managers as necessary.
Document employee performance properly and take necessary action on a timely basis.
Promote staff harmony through support, effective leadership and positive example.
Ensure all corporate responsibilities and on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.).
Ensure consistent on-site management and staff compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.).
Coordinate property owner's desires with responsible management techniques.
Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.
Handle and resolve vendor or contractor situations on a timely basis.
Maintains a professional relationship with the owner, Housing Authority, SCHFDA, auditors, and personnel involved with the property.
Attends board meetings and communicates with owner regularly
Manage file tracking document and ensures that all staff are completing certifications in accordance with company policies and procedures.
Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)
Completes/compiles state quarterly/annual compliance reports.
Completes/compiles third party (syndicator, GP, etc.) monthly and/or quarterly compliance reports.
Oversees compliance with Fair Housing Laws
Oversees compliance with Reasonable Accommodation policies.
Coordinates all pre and post-review reports and responses on behalf of owner to monitoring agencies.
Ensure each property is adhering to their specific program types regulations
Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate.
Implements any new or updated governmental rules and procedures and standard operating manuals
Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD.
Attendance is an essential job function.
Job may require assisting in special projects in or out of assigned portfolio. This may include due diligence, property acquisition or disposition, serving on or participating in company-sponsored/sanctioned committees and functions, etc.
Oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch out, etc.). Act as liaison between property owners, construction and management team regarding project development.
Attends and participates in industry and NHE's training programs as required.
Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
Responsible for other assignments as needed and directed by senior management.