Regional Operations Officer

Cathay Bank • Alhambra, CA

30d • $25 - $29

About The Position

GENERAL SUMMARY Travel to various branches within assigned region to assist branches or work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. May assist in preparing reports for branch pre and post audit reviews. Provide training and guidance to branch employees as deemed necessary. Participate in conversion activities during mergers/acquisitions by providing on-site operational support. Perform assigned tasks with minimal supervision. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. ESSENTIAL FUNCTIONS Travels to branches and assumes Customer Service & Sales Manager regular work functions in the absence of the branch’s Customer Service & Sales Manager. Completes and follows through on all assignments or projects to meet deadlines. Ensure daily review of risk management reports. Utilizes good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank. Provide consistent quality customer service. Identifies sales opportunities to cross-sell bank products and services and make sales referrals to appropriate employee and/or business partner. Safety and/or Security Officer for the branch when necessary.

Requirements

• College degree with business classes preferred.
• 2 to 4 years branch operations experience required.
• Previous experience as an Operations Officer/Customer Service Manager preferred.
• Good understanding of overall banking rules and standard practices.
• Availability to work any shift matching the branch banking hours and/or staffing needs.
• A willingness to work a flexible schedule.
• A willingness to travel within a 30–50-mile radius to multiple locations as business needs arise.
• PC literate with typing proficiency.
• English proficiency.
• Detail oriented, strong verbal and written communication skills, and ability to function in a team environment or work independently.
• Communicate in a professional manner with all levels of Bank employees.
• Demonstrate exemplary customer service.

Nice To Haves

• Bilingual (English and Mandarin or Cantonese) a plus.

Responsibilities

• Travels to branches and assumes Customer Service & Sales Manager regular work functions in the absence of the branch’s Customer Service & Sales Manager.
• Completes and follows through on all assignments or projects to meet deadlines.
• Ensure daily review of risk management reports.
• Utilizes good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
• Provide consistent quality customer service.
• Identifies sales opportunities to cross-sell bank products and services and make sales referrals to appropriate employee and/or business partner.
• Safety and/or Security Officer for the branch when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees