Regional Operations Manager
About The Position
The Regional Operations Manager (ROM) is responsible for the client relationship and for the oversight of the onsite coach and program management staff. Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. ABOUT US With over 160 athletic country clubs and offerings for everyone from 90 days to 90 years, Life Time’s comprehensive ecosystem goes beyond the idea of “fitness” to encompass all aspects of well-being. Every career here supports the goal of people living happier, healthier lives. Life Time provides entertaining, educational, friendly and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life. You belong at Life Time. We promote an inviting community that supports everyone on their path to a healthy way of life.
Requirements
- Bachelor's Degree in a related field
- 5+ years of client management experience in corporate wellness industry
- Experience working with regional and national health benefits consulting firms
- Ability to think strategically and translate strategies into actionable plans
- Ability to understand employer health benefit designs, cultural, operations and financial implications and communicate value of myHealthCheck on client’s human capital strategy
- Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions
- Extensive knowledge of MS Office and Windows based computing, especially Microsoft Excel, Work and Outlook
Nice To Haves
- Experience in Sales
Responsibilities
- Hires new team members facilitates of onboarding needs
- Identifies necessary policy and process changes and implementation of the changes
- Manages client budget including billing and purchasing
- Coordinates with leadership and sales to identify up-sell opportunities
- Acts as primary interface with other department functions regarding client issues/needs
- Manages client expectations
- Works with internal teams to coordinate and manage custom requests for client needs outside of the normal delivery processes, if applicable
- Facilitates team meetings
- Monitors program delivery to ensure contract requirements and customer’s expectations are met
- Performs data analysis and reporting
Benefits
- All team members receive the following benefits while working for Life Time: A fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Full-time Team Members are eligible for additional benefits, including:
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
