Regional Operations Manager

RangeWater Real Estate•Atlanta, GA

About The Position

Welcome! Interested in becoming a Ranger? Read more. At RangeWater, we look for people who show up and work together to achieve success and make positive impacts on the lives we touch and enrich the communities we serve, as people are at the heart of everything we do. As a Ranger, we encourage you to explore possibilities and solutions for your own career success story and apply the same enthusiasm to help RangeWater remain THE leader and powerful force in Multi-Family Real Estate. Our Team Members play a pivotal role in the success of the company’s performance, and we look forward to witnessing your successful journey as a Ranger! Culture: Companies with a strong culture and a higher purpose perform better in the long run. Core Values (words to live by): People-focused, Collaboration, Integrity, Service, Results-driven, Experience-centric, and Innovation. What does this role entail? The Regional Operations Manager is responsible for providing guidance and inspection of all property reports to ensure accuracy to clients. This role will also provide technical support to software users, answer questions, and resolve problems for clients via telephone or from a remote location. This role requires the ability to multitask and must be organized. The person in this position will work closely with the other departments within RangeWater Real Estate, including operations, marketing, and training. The long-term goal will be for you to assume increasing responsibility in the Company. Finally, because we are a growing company, our expectation is that you will execute such tasks as necessary to support the company even if they may fall outside of your defined responsibilities.

Requirements

Exempt employees are expected to adhere to the standard workweek schedule and work any hours necessary to perform the duties of the job.
Must be able to perform the essential job functions unaccompanied.
Education: Bachelor’s degree, preferably with a concentration in real estate economics, engineering, construction management or architecture.
Employment history that demonstrates: Onsite property management experience with a minimum of three years on-site property management and supervisory experience preferred.
Customer service, leasing and fair housing knowledge required.
Excellent communication, organizational and leadership skills are necessary.
Licenses: Current Valid Driver's License
Must be able to push, pull, lift, carry, or maneuver weights up to twenty (20) pounds independently and fifty (50) pounds with assistance.
The employee is frequently required to stand, walk, reach with hands and arms, climb, stoop, and squat. Intermittently required to sit and perform keyboard work.
Routine local travel may be required to run business-related errands including but not limited to meetings and training.
Non-local travel may be required for business-related responsibilities.
Demonstrated proficiency in word processing, spreadsheet management, different software programs (Onesite, Entrata, Yardi, etc.) in order to complete required reports and employment documents.
Proficiency and fluency in using the internet.
Strong proficiency in the use of Microsoft Office programs such as Word, Excel, Outlook, Power Point and Project.
Ability to research, learn and understand new software, applications, and hardware and disseminate the pertinent information to other team members.

Responsibilities

Supports onsite and home office teams (creating spreadsheets, troubleshooting, etc.)
Conducts group and one-on-one and in-person trainings, partners with training dept. to help train on weekly and monthly reporting.
Acts as liaison between corporate and onsite employees, consulting employees on marketing, reporting, employee relations, and RangeWater Residential policy.
Identifies “core competencies” of the workforce.
Represents the Company in a professional manner at all times.
Consistently maintains a professional, courteous attitude when dealing with residents, coworkers and the general public.
Complies with RangeWater Real Estate’s policies and performance expectation.
Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater’s policies and performance expectations.
Reviews, compiles, and distributes monthly Owner’s Reports.
Assists on-site staff in technical, software, or administrative functions and reporting.
Assists with special projects and other duties as required.
Investigates incoming complaints and work to resolve issues with property, Accounting Dept., and Corp Office, handles escalated resident calls.
Ensures continuity between all the properties, fix irregularities in reports, adjusts and fixes Property Reports as needed.
Sends weekly schedule to Operations Manager and all Directors indicating projects/locations by day.
Stays current with industry trends and legal issues such as Fair Housing Laws.
Creates, reviews, and edits market surveys & weekly reports.
Reviews, edits and distributes Renovation trackers and distributes weekly reports.
Other duties as assigned.