Regional Operations Manager

Chapters Health System•Fort Myers, FL

1d•$65,996 - $98,994

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Regional Operations Manager is responsible for the oversight and performance of a designated group of retail thrift stores (typically 5 locations). This role ensures consistent store operations, coaching of store managers, alignment with organizational policies, and delivery of mission-based service.

Requirements

5+ years of retail or operational management experience, including multi-site or supervisory roles.
Strong interpersonal, coaching, and conflict resolution skills.
Proficient in POS systems, spreadsheets, and digital reporting tools.
Valid driver’s license and ability to travel regularly between store sites.

Nice To Haves

Experience working with mission-driven or nonprofit organizations preferred.

Responsibilities

Oversee the daily operations of assigned retail thrift stores, ensuring consistency in standards, customer service, and inventory management.
Monitor store performance (sales, donations, expenses) and identify opportunities for improvement.
Provide hands-on support to store managers, including problem-solving, policy implementation, and issue escalation.
Directly supervise a group of Store Managers, providing mentorship, evaluations, and performance management.
Conduct regular site visits and lead weekly one-on-one check-ins with each manager.
Facilitate hiring, onboarding, and professional development for store management teams.
Ensure store operations align with standard operating procedures (SOPs), safety regulations, and mission-driven practices.
Collaborate with centralized departments (logistics, finance, training) to support store needs.
Identify and troubleshoot operational challenges (e.g., staffing shortages, donation flow issues, equipment needs).
Track and report on store-level financial performance; assist managers in managing the store budgets, pricing strategies, and expense control.
Ensure stores adhere to internal policies, nonprofit compliance standards, and risk management protocols.
Promote a positive, inclusive, and mission-focused culture in all stores.
Support the Training & Standards Coordinator in implementing onboarding and training processes.
Foster collaboration and knowledge-sharing among store managers.
Ensure stores reflect the values and mission of the organization through accessibility, pricing, and community engagement.
Represent the organization in local partnerships or community events when appropriate.