Regional Operations Manager - Dental

Excel Dental Management•Lowell, MA

About The Position

Excel Dental Management (EDM) is one of the fastest-growing, doctor-led dental support organizations in Massachusetts. We are committed to elevating our teams, our systems, and the patient experience across all our practices. With multiple locations and new offices opening in 2025, we are expanding our leadership team. The Regional Operations Manager plays a critical leadership role in overseeing daily clinical and administrative performance across multiple dental offices. Their primary responsibility is to drive consistent operational performance that results in sustainable and measurable revenue growth across all assigned practices. This individual ensures that each location delivers an exceptional patient experience, meets productivity goals, supports its doctors & staff, and follows standardized systems. The ideal candidate is organized, proactive, detail-oriented, and thrives in a growing multi-location environment.

Requirements

3+ years experience in multi-site management OR large office management
Proven ability to drive revenue growth in a service-based environment
Strong leadership and team development skills
Ability to manage deadlines, projects, and priorities
Excellent communication & professionalism
Valid driver’s license, consistent transportation

Nice To Haves

Dental or healthcare operations experience
Experience with EHR systems (Denticon a plus)
Experience with KPI tracking, analytics & reporting
Experience with Multi-Location Management & Growth

Responsibilities

Consistently grow revenue across all assigned offices
Increase office productivity through better scheduling, workflow efficiency, and patient experience
Improve treatment acceptance rates
Drive recall and unscheduled treatment follow-up systems
Enhance new patient conversion and retention
Identify and eliminate bottlenecks in production and collections
Reduce cancellations and no-shows through proactive oversight
Lead, coach, and develop Office Managers and Treatment Coordinators
Build a culture of accountability, growth, and positivity
Conduct weekly office visits and performance reviews
Support hiring, onboarding, and staff training
Ensure consistency in daily operations, workflows, and systems
Maintain compliance with company policies, HR standards, HIPAA & OSHA
Oversee scheduling efficiency and productivity
Implement company initiatives across all offices
Monitor production, collections, unscheduled treatment, and recall KPIs
Review daily EOD reports, call logs, and treatment acceptance metrics
Work closely with revenue cycle & billing teams to accelerate collections
Identify performance gaps and build improvement plans
Ensure exceptional hospitality across all offices
Resolve patient concerns professionally & promptly
Maintain 5-star review reputation across platforms
Support new office openings
Coordinate with vendors, labs, and supply partners
Execute regional events, CE trainings, and staff development initiatives