Regional Operations Manager

Jobgether

1d • Remote

About The Position

In this role, you will lead regional operations across multiple states, ensuring seamless service delivery, operational excellence, and outstanding customer support. You will manage and develop high-performing teams while driving continuous improvement initiatives that enhance efficiency, quality, and scalability. Acting as a key strategic partner to cross-functional leaders, you will optimize workflows, manage performance metrics, and resolve operational challenges. This position offers a high level of autonomy, impact, and visibility, making it ideal for a results-driven leader who thrives in fast-paced, growth-oriented environments. You will play a pivotal role in shaping regional strategy, improving customer satisfaction, and driving sustainable business performance. This opportunity combines leadership, strategy, and hands-on execution within a dynamic and collaborative setting.

Requirements

• 5+ years of leadership experience in operations, service delivery, customer operations, or project management within a multi-site environment.
• Proven success in change management, process optimization, and team development.
• Strong analytical and business acumen, with experience managing KPIs and translating data into actionable insights.
• Background in telecommunications, wireless communications, or related industries preferred.
• Proficiency in operational systems and reporting tools; experience with Ormandy and Tableau is a plus.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organizational and prioritization abilities, with a track record of delivering operational excellence.
• Bachelor’s degree preferred or equivalent professional experience.
• Willingness to travel as needed to support regional teams and customer operations.

Nice To Haves

• Background in telecommunications, wireless communications, or related industries preferred.
• Proficiency in operational systems and reporting tools; experience with Ormandy and Tableau is a plus.
• Bachelor’s degree preferred or equivalent professional experience.

Responsibilities

• Oversee day-to-day regional operations across multiple states, ensuring timely, accurate, and efficient service delivery.
• Lead, coach, and develop team members to drive performance, engagement, and professional growth.
• Identify operational gaps and implement scalable process improvements and standardized best practices.
• Monitor, analyze, and manage key performance indicators to enhance service quality and operational efficiency.
• Collaborate closely with Sales, Service, Finance, and cross-functional teams to support customer needs and resolve escalations.
• Ensure optimal allocation of labor, budgets, and operational resources to meet business and customer objectives.
• Drive continuous improvement initiatives and support regional and company-wide strategic projects.
• Represent operations leadership in cross-regional collaboration to ensure alignment and knowledge sharing.

Benefits

• Competitive salary and performance-based incentives.
• Medical, dental, and vision insurance plans.
• Employer-sponsored 401(k) with company match.
• Generous paid time off and holiday pay.
• Education and professional development incentives.
• Flexible, remote-friendly work environment.
• Supportive, inclusive culture focused on teamwork, safety, and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager