Regional Operations Manager

Jobgether

16h

About The Position

In this strategic leadership role, you will oversee multi-state operations within a fast-growing service division, ensuring seamless execution, high-quality service delivery, and operational excellence. You will lead and develop cross-functional teams, driving performance, accountability, and continuous improvement. Acting as a key business partner, you will collaborate closely with Sales, Finance, and Service teams to align operational strategy with customer and organizational goals. This role offers a high level of autonomy, impact, and visibility, making it ideal for a hands-on leader passionate about process optimization, people development, and scalable growth. You will operate in a dynamic, fast-paced environment, balancing strategic planning with day-to-day operational execution. Frequent collaboration, data-driven decision-making, and a strong focus on service quality define the success of this role.

Requirements

5+ years of leadership experience in customer operations, service delivery, or project management within multi-site environments.
Proven ability to lead teams, drive change management, and implement process improvements at scale.
Strong analytical and business acumen, with experience managing KPIs and translating insights into action plans.
Background in telecommunications, wireless communications, or related technical industries strongly preferred.
Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus.
Excellent communication, presentation, and stakeholder management skills.
Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment.
Bachelorâs degree preferred or equivalent professional experience.
Willingness to travel as needed; candidates based in Texas, Louisiana, Arkansas, or Missouri are preferred.

Nice To Haves

Background in telecommunications, wireless communications, or related technical industries strongly preferred.
Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus.
candidates based in Texas, Louisiana, Arkansas, or Missouri are preferred.

Responsibilities

Oversee regional day-to-day operations across multiple states, ensuring timely, accurate, and efficient service delivery and customer support.
Lead, coach, and develop operational teams to drive performance, accountability, engagement, and professional growth.
Implement continuous improvement initiatives by identifying operational gaps, standardizing best practices, and deploying scalable solutions.
Monitor, analyze, and optimize key performance indicators (KPIs) to enhance service quality, operational efficiency, and overall performance.
Collaborate closely with Sales, Finance, and cross-functional partners to resolve escalations, support customer needs, and streamline workflows.
Manage resource planning, budgeting, and workforce utilization to meet operational and business objectives.
Contribute to regional and enterprise-wide initiatives through collaboration with peer leaders and participation in special projects.