Regional Operations Manager
About The Position
We are seeking an experienced and dynamic Regional Operations Manager to oversee and optimize the performance of multiple medical clinics. This leader will be responsible for ensuring operational excellence, developing high-performing teams, and driving strategic initiatives that enhance patient care and efficiency. The ideal candidate is a proactive problem solver, data-driven decision-maker, and an experienced leader in healthcare operations. Why Join Us? Voted Top Work Places in San Diego 2017, 2020, 2021, 2022, 2023, and 2024 by The San Diego Union-Tribune Balboa Nephrology is the largest kidney care practice in California and participates in a national Medicare program focused on value-based care. We will help you grow in your leadership experiences while learning the new value-based care world. Comprehensive benefits package including medical, dental & vision (effective the first of the following month after hire). Retirement benefits with an employer contribution of up to 10% of annual pay after one year of service. Unlimited PTO and 9 company holidays per year. Company-paid life insurance. Hybrid schedule: 4 days in-office, 1 day remote. Mileage reimbursement for travel between assigned clinic locations. Our Values : Patient-centered I Accountability I Respect I Innovation I Data-Driven Our Mission: to consistently deliver superior care – Balboa Care – to every patient with kidney disease.
Requirements
- Bachelor’s Degree in Health Administration, Business Administration, or a related field.
- 5+ years of leadership experience in healthcare operations, preferably in a multi-site medical practice.
- Strong analytical and problem-solving skills , with experience leveraging data to drive operational improvements.
- Proficiency in Excel and reporting platforms for tracking and improving performance metrics.
- Ability to influence cross-functional teams and drive initiatives across geographically dispersed business units.
- Valid driver’s license to travel between sites as required.
- Must be able to lift up to 25 pounds, bend, stand, stoop, and drive as necessary.
- Background check required.
- While performing duties, the employee is regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.
- Vision requirements include close vision, ability to adjust focus, and see color.
- Physical requirements may vary slightly and should be reviewed with your manger.
- In general, this position requires the ability to lift up to 25 pounds unassisted; ability to stand for extended periods of time and to perform repetitive stooping, walking, stretching, reaching and some sitting; ability to use full range of body motions required to lift patients, wear a lead apron, and lift and move supplies.
- Must be able to safely ascend and descend stairs as a core part of the job, with or without reasonable accommodation, when no elevator or lift is present.
- Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes.
- Use of appropriate personal protection measures is required for every healthcare provider in these positions.
- Require to routinely use standard office equipment such as laptop, computer, mouse, and photocopier.
Nice To Haves
- Experience with EPIC or similar electronic medical record systems.
- Lean Six Sigma or process improvement certification.
- Experience in a fast-growing, multi-clinic healthcare organization.
- Bilingual (English/Spanish) is a plus.
Responsibilities
- Oversee the day-to-day operations of multiple clinic locations, ensuring efficiency, quality, and cost-effectiveness.
- Develop and implement performance objectives, budgets, and operational strategies aligned with organizational goals.
- Lead Quarterly Business Reviews (QBRs) to track performance, identify gaps, and drive continuous improvement.
- Directly supervise, mentor, and develop clinic teams, fostering a culture of accountability, collaboration, and growth.
- Drive team engagement through coaching, professional development, and career progression planning.
- Establish and reinforce performance standards, ensuring alignment with organizational expectations.
- Identify opportunities for operational efficiencies and cost-saving measures using Lean Six Sigma or other process improvement methodologies.
- Ensure compliance with all regulatory, accreditation, and licensing requirements at local, state, and federal levels.
- Implement best practices for workflow optimization and standardization across clinic locations.
- Utilize data analytics, Excel, and reporting platforms to monitor and enhance clinic performance.
- Analyze financial reports, budget variance trends, and payer mix dynamics to make informed operational decisions.
- Track patient service metrics, resolve complaints, and enhance customer experience.
- Develop and manage marketing and outreach plans in collaboration with leadership and external stakeholders.
- Foster strong relationships with physicians, healthcare partners, and business office teams to ensure strategic alignment.
- Collaborate with senior leadership to execute key initiatives that support regional growth and operational sustainability.
Benefits
- Voted Top Work Places in San Diego 2017, 2020, 2021, 2022, 2023, and 2024 by The San Diego Union-Tribune
- Comprehensive benefits package including medical, dental & vision (effective the first of the following month after hire).
- Retirement benefits with an employer contribution of up to 10% of annual pay after one year of service.
- Unlimited PTO and 9 company holidays per year.
- Company-paid life insurance.
- Hybrid schedule: 4 days in-office, 1 day remote.
- Mileage reimbursement for travel between assigned clinic locations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
