Regional Operations, Manager (STAT)

MTM Transit

23h•$85,000 - $100,000

About The Position

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together. What will your job look like? The Regional Operations & Account Manager works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Operations & Account Manager will be responsible for daily logistics, implementing process improvements, and leading operational teams to achieve key performance targets. Location: Must reside in Georgia, North Carolina, or South Carolina

Requirements

High School Diploma or G.E.D.
Bachelor’s degree or equivalent work experience
Minimum of 2 years’ experience in Account Management preferably in a regional capacity
5+ years of experience in a role with budgetary responsibilities
5+ years of previous leadership or supervisory experience or related experience
Valid US Driver’s License
Experience in developing, promoting and building key relationships with all key stakeholders
Ability to maintain high level of confidentiality
Knowledge of cost analysis and budgets
Detail oriented and ethical
Exemplary interpersonal and communication skills
Moderate to advanced computer skills
Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
Works independently and demonstrates effective problem-solving skills
Demonstrate leadership skills, including but not limited to delegating, planning and coaching
Ability to handle questions and resolve issues in a constructive manner
Adaptability to learn new systems

Nice To Haves

Prior courier or transportation experience is a plus
Understanding of Lean Principals is a plus
Prior project or contract management experience preferred

Responsibilities

Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction
Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders
Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts
Implement new business operations
Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment
Act as a main point of contact for Clients, when issues related to their program arise
Provide ongoing, day-to-day service support to client personnel
Present annual plan reviews and work in a consultative manner with key Clients
Analyze data to identify areas for improvement
Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert
Educate Clients on STAT Courier procedures and services
Lead and manage a team of drivers and staff, providing guidance and support
Interview, hire, and manage drivers in multiple regions
Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation
Provide executive updates/reports to the Director, as required
Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities
Uphold all STAT Courier Corporate values
Adhere to and follow all STAT Courier policies and procedures at all times
Ensure compliance with all relevant laws and regulatory regulations
Ability to drive a route when necessary
Travel throughout assigned region