Regional Operations Director - Eastern AZ

Community Medical Services•Phoenix, AZ

21h•Hybrid

About The Position

Community Medical Services (CMS) is hiring a Regional Operations Director. Reporting to the VP of Operations, the Regional Operations Director will lead the transformation and optimization of our behavioral health services across multiple facilities. This is a high-impact leadership role where you'll drive operational excellence, implement innovative solutions, and directly influence the quality of care for thousands of patients while managing multi-million dollar P&L responsibilities. As a key member of our senior leadership team, you'll have the opportunity to shape the future of our operations, mentor emerging leaders, and establish best practices that will become the standard across our organization. This role offers significant growth potential for an operations executive ready to make their mark in healthcare. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Requirements

Bachelor's degree in Healthcare Administration, Business, or related field
7+ years of progressive multi-site healthcare operations management experience
Demonstrated success managing P&L responsibilities of $5M+ with proven ability to drive revenue growth and margin improvement
Experience with Lean, Six Sigma, or other process improvement methodologies
Strong knowledge of behavioral health regulations, including CARF accreditation standards
Proven ability to lead teams of 50+ employees across multiple locations
Willingness to travel 40-50% within assigned region
The ability to use a phone, computer, printer, and copier is required.
Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
The ability to use the internet and various web browser software is required.

Nice To Haves

Experience in behavioral health or substance abuse treatment settings
Certification in Lean, Six Sigma, or Project Management (PMP)
Experience with electronic health records and healthcare analytics platforms

Responsibilities

Strategic Operations Leadership Drive operational excellence across assigned facilities by developing and implementing scalable processes that improve quality, efficiency, and patient outcomes
Own P&L responsibility for multiple locations with combined revenue of $XX million, achieving targeted growth and profitability metrics
Lead continuous improvement initiatives using Lean methodologies to optimize workflows, reduce costs, and enhance service delivery
Team Development & Management Build and lead a high-performing team of Clinic Coordinators, Regional Nursing Managers, and support staff across multiple locations
Create talent development programs that identify and cultivate future leaders while ensuring succession planning for critical roles
Foster a culture of accountability, innovation, and patient-centered care through effective coaching, performance management, and recognition programs
Compliance & Quality Assurance Ensure 100% compliance with CARF, state, federal, and RBHA requirements through systematic monitoring and proactive risk management
Partner with quality management teams to achieve and exceed clinical outcome targets and patient satisfaction scores
Stakeholder Engagement Represent the organization at state and federal agency meetings, building strategic relationships with regulators, payors, and community partners
Collaborate with executive leadership to develop and execute strategic initiatives that support organizational growth and market expansion