REGIONAL DIRECTOR of OPERATIONS

Compass Group•City of Albany, NY

24d•$120,000 - $130,000

About The Position

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences. Job SummaryWorking as the Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Requirements

Bachelor’s degree in business, health care or related field, or equivalent comparable experience.
Confirmed ability to manage a team of six or more manager-level team members.
Minimum of two years’ experience in multi-unit management with a focus on Food Services.
Strong track record of driving customer satisfaction.
Proven ability to work effectively in an unstructured; fast paced and P&L environment.
Shown ability to mentor and develop team members.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience
Proven ability to manage a team of six or more?manager-level?team members
Minimum of?two years’ experience in multi-unit foodservice management
Experience with multi-unit foodservice management?with a combined managed volume of $3 million or greater
Strong track record of driving?customer satisfaction
Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
Proven ability to mentor and develop team members
Excellent written and verbal communication skills

Responsibilities

Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.
Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
Understand and leverage company support teams and systems to meet region Key Performance Indicators
Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.
Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.
Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
Coach and support operations team to effectively manage wages and controllable expenses.
Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.
Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.
Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.
Plans and directs the operation of the assigned accounts in support the Key Performance Indicators
Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
Participates in the sales process for the acquisition of new business
Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
Interfaces with existing clients to maintain client satisfaction and account retention
Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
Conducts appropriate annual and semi-annual performance evaluations
Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed
Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources