Regional Office Manager

US Eye•Fort Myers, FL

5d•Onsite

About The Position

The Regional Office Manager is responsible for promoting a high-performance culture in a supportive environment that creates a high level of employee satisfaction and engagement. The Regional Office Manager is responsible for supporting all initiatives that ensure the quality and efficiency standards result in the highest level of patient experience. The Regional Office Manager provides operational leadership to the front office teams, assuring quality and compliance standards are met. The manager is responsible for day-to-day front office operations in our Cape Coral, Fort Myers & Naples offices.

Requirements

Leadership and management skills that supports high patient experience standards and the development of the team.
Ability to follow oral and written instructions.
Capable of maintaining high degree of confidentiality.
Strong time management skills that support high performance environment.
Ability to maintain a professional, respectful and courteous work environment.
High school graduate, with previous work experience in project management, leadership in healthcare administration, business or related field, or previous equivalent experience in a medical practice.
Technology savvy, with competency in Office Suite and ability to learn software applications as required.

Nice To Haves

Associate or bachelor’s degree with an emphasis on business, healthcare administration or related fields (preferred).

Responsibilities

Provides daily guidance to the team to ensure the highest standards for the patient experience are being met. Ensures high level of patient satisfaction, including supporting the team in continuous improvement, providing service recovery as needed.
Manages patient flow, quality initiatives and provides day to day recommendations for continually improving the patient experience.
Interviews candidates, makes recommendations for hire, provides support for onboarding and training of the team.
Oversees quality and compliance initiatives that maintain our standards for patient care.
Participates in employee feedback loop, providing and supporting individual growth opportunities and career development plans. Provides continuous and meaningful feedback, including performance evaluations. Recommends financial increases that create parity and incentivizes staff toward improved performance on key metrics.
Partners with the revenue cycle management team to ensure that payments fees are appropriately collected, posted and reported.
Creates work schedules that maximize efficient utilization of staff.
Manages physicians’ templates and scheduling process in order to ensure efficient and smooth patient flow, and cohesive staff utilization. Ensures KPI’s for template utilization are met.
Continuously monitors the facility to maintain high standards of presentation and functionality.
Supports the director in achieving performance standards on KPIs and benchmarks that maximize productivity and utilization.
Ensures availability of medical and office supplies and supports inventory management.
Serves as liaison between team and providers to provide the highest level of collaboration and communication.
Supports the director in performance on special projects as assigned.