Regional Manager of Strategic Accounts - West Region

Realtor.com Careers•Scottsdale, AZ

15d•Remote

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Regional Manager of Strategic Accounts - West Region at Realtor.com® Are you an expert at building and maintaining relationships with large scale clients? Are you ready to lead the vision and strategy for developing best-in-class sales and service experience for Realtor.com’s enterprise level clients all while managing prospective teams? The Regional Manager has a strong understanding of the real estate industry and marketing strategies employed by top brokers and agents. This includes creating a safe and fun culture to promote employee morale and engagement. The Regional Manager is also expected to identify improvement opportunities in our processes, reporting, metrics, products, and sales scripting. The candidate selected will be required to use their knowledge and skills to grow and scale our Teams, with an emphasis on Revenue results from our New Upsell and Renewal Sales.

Requirements

Minimum of 5 years relevant experience in a high performance sales environment.
Experience successfully managing in a remote/virtual environment.
Experience tracking, measuring and being accountable to defined KPI's.
Ability to work effectively, both independently and in a team environment.
Ability to work and influence decisions cross functionally and within Sr. leadership.
Ability to exercise independent judgment and discretion in performing duties.
Ability to be a self-starter and utilize proactive approach to achieve results.
Superior time management and prioritization in an atmosphere of multiple, shifting priorities and deadline pressures.
Excellent problem solving and troubleshooting skills.
Flexible schedule and strong sense of urgency.
Exceptional communication skills, both verbal and written.
Knowledge of, and or previous experience with Microsoft office, & Gsuite (gmail, google calendar, docs etc).

Responsibilities

Manage a portfolio of many of Realtor.com’s largest subscription customers to achieve monthly sales goals.
Maintain existing relationships and generate revenue by upselling new and existing products to RDC customers.
Generate new enterprise-level relationships by selling emergent products and solutions to prospective customers.
Collaborate with Sales Ops and Sales Leadership to develop customer profiles and sales strategies.
Serve as the main point of contact and solutions expert for strategic customers with complex and developing needs.
Own the renewal process for customers in the Strategic Accounts Manager’s book of business.
Drives alignment/consistency/cohesiveness to achieve department & company goals.
Grows and leads an innovative, creative and fun environment where employees strive to deliver world-class customer experiences.
Effectively guide and lead the workforce by establishing goals, directing their work, providing insights and developing their skills.
Responsible for the achievement of overall goals with a focus KPIs and metrics including dials, utilization, successful activities, and closes while continuously improving the quality of services provided to Agents and Brokers.
Partner and communicate with other departments to identify areas of opportunity, improve use of technology and develop solutions to improve efficiency, quality, culture and overall performance.
Collaborate with Quality to understand emerging trends and implement best practices.
Works with leadership teams to develop and optimize strategies in an ever-changing environment.
Business Travel expected 50% or more of the time. Travel required to meet face to face with some of the top customers segments either at their offices or at Trade Shows.