Regional Manager - Neuro - Full-Time

Erlanger Health System•Chattanooga, TN

11d

About The Position

The Regional Manager reports to the Physician Services Director-Operations assigned to the Department of Pediatrics. The Regional Manager will provide daily oversight for operations of each assigned practice. Additionally, the regional manager will assess and provide recommendations on an ongoing basis for practice improvements making adjustments as needed to move each practice forward toward the 'best practice' standards. The Regional Manager will provide financial oversight for the assigned practices including the development of operational and capital budgets. The Manager recruits, hires and oversees the training and orientation for all clinical and clerical staff and provides ongoing supervision and evaluation of the staff. Administrative responsibilities include tracking monthly clinical and financial statistics, monitoring billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications and professional excellence. The Regional Manager will be responsible for developing positive relationships with providers and will guide staff by showing exemplary leadership skills. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation. The Regional Manager works with staff to create a culture of improvement and service excellence. Additionally, this position will have oversight of daily operations of assigned practices. This includes registration, cash collection, charge preparation, medical record documentation, referral/authorizations, related insurance and coding processes. These responsibilities include hiring, termination, training and annual competencies as well as disciplinary processes as needed. This position will promote teamwork and facilitate a smooth flow of daily operations of the practice and ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner. The Regional Manager will assist in the development of capital and operational budgets for assigned practices and will monitor monthly variances from the budget and implement corrective action. This position will be responsible for maintaining standards set forth by TJC and coordinating QI initiatives within the practices including adherence to regulatory requirements.

Requirements

Bachelor's degree or equivalent management/work experience.
Minimum 3-5 years experience in business management, with strong financial and systems background, and strong marketing experience.
Working knowledge of physician office practices.
Demonstrated experience and success in working in a health care team producing positive outcomes.
Excellent organizational, communication and interpersonal skills necessary.
Ability to work in time sensitive environment and with confidential information.
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion.
Ability to use change management skills, measure and drive for results.
Strong analytical skills with financial data.
Detail oriented.
Ability to analyze issues and use sound judgment in determining the course of action.
Ability to coach and mentor reports using open and active communication techniques.
Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results.
Ability to engage, inspire and influence others.
Excellent and effective writing skills.
Ability to promote and maintain a culture of excellent customer service with all internal and external customers.
Ability to think and act strategically.
Ability to plan and execute process improvement initiatives which are measureable and demonstrate improvement.

Nice To Haves

MBA
Practice management/billing experience.

Responsibilities

Provide daily oversight for operations of each assigned practice.
Assess and provide recommendations on an ongoing basis for practice improvements making adjustments as needed to move each practice forward toward the 'best practice' standards.
Provide financial oversight for the assigned practices including the development of operational and capital budgets.
Recruit, hire and oversee the training and orientation for all clinical and clerical staff and provides ongoing supervision and evaluation of the staff.
Track monthly clinical and financial statistics, monitoring billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications and professional excellence.
Develop positive relationships with providers and will guide staff by showing exemplary leadership skills.
Coordinate care for patients and support patients/families/caregivers in self-management, self-efficacy and behavior change.
Manage the practices' patient population.
Participate in the practice's quality improvement process and performance evaluation.
Create a culture of improvement and service excellence.
Maintain standards set forth by TJC and coordinating QI initiatives within the practices including adherence to regulatory requirements.