Regional Manager II - Los Angeles

Action Property Management • Los Angeles, CA

1d • $150,000 • Onsite

About The Position

The Regional Manager II, Onsite will play a pivotal role in driving operational excellence within the specified region, spanning multiple high-rises and/or large-scale communities with Onsite General Managers. They will be responsible for ensuring client retention, supporting sales growth initiatives, and providing management, mentorship, and oversight to designated General Managers.

This role is based out of the Los Angeles regional office and supports the onsite General Managers in the Los Angeles region. Frequent travel within the Los Angeles region required.

Compensation: up to $150,000 depending upon experience

Requirements

• Minimum of 3 years of property management experience. HOA high rise experience is preferred.
• CMCA certification or the ability to obtain within first 6 months.
• Ability to attend evening Board meetings as needed.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to build and maintain client and resident relationships.
• Proven ability to lead teams, manage multiple priorities, and drive results.
• Skilled at developing and executing plans to achieve community objectives.
• Effective presentation skills.
• Acts ethically and upholds Action Property Management’s values.
• Proficiency in property management software and Microsoft Office Suite.
• Strong knowledge of budgeting, audits, reserve studies, and financial reporting.
• Minimum of a high school diploma or equivalent. Bachelor’s degree preferred.

Nice To Haves

• CMCA certification preferred or the ability to obtain within 6 months of employment.

Responsibilities

• Lead and develop a team of General Managers to ensure alignment with company goals and market growth strategies
• Drive changes throughout team to unlock scale and efficiency for Action as a whole
• Ensure flawless execution of operations by visiting locations, coaching leadership teams, and using performance data to drive improvement of key operational metrics
• Ensure continuity with Action’s contractual deliverables, use of systems, procedures, and established practices as it relates to the community.
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions.
• Demonstrates deep comfort utilizing and improving systems, tools, and processes to drive performance.
• Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
• Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success
• Provide training, mentoring and resource information to General Managers. Act as liaison with various departments/department heads as needed.
• Manage at least ten (10) General Managers at a time, each overseeing one property.
• Develop and maintain relationships with client board members. Attend board meetings to demonstrate upper layers of management to ensure client retention.
• Act as intermediary with owners/residents when there are complaints that have not been successfully resolved by the Manager.
• Maintain a proactive yet scalable approach to account management, fostering strong relationships with clients and addressing any issues or concerns promptly.
• Assist the Managers in effectively managing the needs of the board and association, long term planning, budgeting, etc.
• Under the direction of the Vice President, Onsite and/or Sales/Marketing team, assist in marketing presentations, sales calls, and follow-up with prospective clients, including developer clients in designated area, meeting SLAs on speed and quality of responses.
• Assist with operational consulting on new communities.
• Identify marketing priorities based on primary focus of “lead generation”.
• Collaborate with internal teams to ensure seamless onboarding of new clients and deliver exceptional service. Assist in development, planning and execution of Manager transitions.
• Assist with the initial set up of new communities:
• Document and budget review.
• Assist with documents transitions from prior management company.
• Work with HR on recruiting and orientation of any on-site staff.
• Train any on-site staff, coordinating with IT, Hospitality and Action Maintenance Services.
• Personally manage accounts until there is sufficient business volume to justify hiring additional staff.
• You will be the expert consultant to the Association and the Board of Directors on matters concerns:
• California Common Interest Development law and high rise requirements
• Davis Stirling Common Interest Development Action
• Civil Codes applicable to non-compliance issues

Benefits

• Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Vacation, sick time, holiday pay, and your birthday holiday.
• Access to industry-leading tools and resources that drive efficiency and success.
• Join a company committed to supporting your professional growth and helping you achieve your goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED