Regional Lead Administrator - IT Ops - Site Services

Avantor•Carpinteria, CA

4d•$86,000 - $138,000•Onsite

About The Position

The Opportunity: Avantor, a Global Fortune 500 company, is looking for a dedicated Regional Lead Administrator - IT Ops - Site Services to optimize our NuSil®/ IT Ops - Site Services organization. This Carpinteria, CA role is full-time, on-site. NuSil® a division of Avantor has set the global standard in medical- and space-grade silicone technology, while developing healthcare and advanced technologies devices and platforms. The Lead Administrator - IT Ops - Site Services is the point of contact between the IT Department and local site management, ensuring that the IT services and solutions are aligned with site needs and expectations. This role communicates and coordinates with other IT teams and vendors to resolve issues or requests that affect a site. Considered a knowledge resource and utilizing business level communication, interpersonal, and customer service skills the Lead Administrator - IT Ops - Site Services is responsible for: Identifying, researching and resolving complex technical problems. Site relationship management (IT liaison with local site management) Front-office printer management ELT (Executive Leadership Team) support Team management Change management Network projects IT Onboarding and Asset Management Creating and managing escalation procedures and ensuring service levels are maintained. Documenting, tracking and monitoring problems to ensure resolution in a timely manner. Validating/ coordinating the work of others on a support team. Suggesting improvements to process Managing the IT site services for regional USA manufacturing facilities Managing a Service Technician team who are responsible for: Deskside & walk-up support for PC, Mobile & VDI Mail-back support for PC & Mobile Conference room support Desktop, laptop, mobile device & thin client management (receive, stock, issue, redeploy, tracking & disposal services) Infrastructure site services (local support of data & voice network and hosting services devices led by L3) Handheld device management Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Requirements

Bachelor's degree in IT, engineering, or a related field of study or equivalent work experience.
Managing a team of IT technicians both on- site and remote.
ITIL best practices.
IT service management tools.
With PC, mobile, VDI, network, hosting, and printer technologies and vendors.
Problem-solving, analytical, and project management.
Obtain/ maintain a USA government security clearance.

Nice To Haves

With the International Traffic in Arms Regulations (ITAR).
Complying with ITAR requirements for the handling and export of controlled technical data and equipment.

Responsibilities

Identifying, researching and resolving complex technical problems.
Site relationship management (IT liaison with local site management)
Front-office printer management
ELT (Executive Leadership Team) support
Team management
Change management
Network projects
IT Onboarding and Asset Management
Creating and managing escalation procedures and ensuring service levels are maintained.
Documenting, tracking and monitoring problems to ensure resolution in a timely manner.
Validating/ coordinating the work of others on a support team.
Suggesting improvements to process
Managing the IT site services for regional USA manufacturing facilities
Managing a Service Technician team who are responsible for: Deskside & walk-up support for PC, Mobile & VDI Mail-back support for PC & Mobile Conference room support Desktop, laptop, mobile device & thin client management (receive, stock, issue, redeploy, tracking & disposal services) Infrastructure site services (local support of data & voice network and hosting services devices led by L3) Handheld device management