IT Systems Administrator Senior-Infrastructure & Ops

City of Austin•Austin, TX

1d•Hybrid

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security : Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth : Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. About the Department: The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Job Description: IT Systems Administrator Senior Purpose: This position is an expert in a focused technology. Using comprehensive knowledge and competency, this position performs duties to support the research, evaluation, and recommendation of software and hardware products, and maintenance and development of the organization's enterprise level information technology (IT) systems operation. Overview of Position: This role will be a key member of the storage team, within the Enterprise Infrastructure Group, which is responsible for operation of two major platforms:- Enterprise storage and data protection under NetApp and Rubrik- Server and desktop virtualization under VMWare and Citrix This team also handles ServiceNow tickets for those systems and services. This role will provide engineering and operational support for the above solutions, as well as assist EIG and other technology teams as needed. Reporting location - The Grove -2400 Grove Blvd, Austin, Texas 78741 This position requires a background investigation, CIJIS. Must reside in the state of Texas. This position currently is hybrid, and onsite presence is required as operational needs determine. Standard business hours, and on call rotation.

Requirements

Knowledge of infrastructure technologies.
Knowledge of application and/or operating systems.
Skill in mentoring and monitoring daily work activities of others.
Skill in documenting and maintaining complex application and process or configuration information.
Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.
Skill in installing and maintaining applications, operating systems, or equipment.
Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions.
Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to view the big picture when involved in a project and make decisions.
Ability to quickly become familiar with emerging technologies.
Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
Experience may substitute for education up to four (4) years.
As required based on advanced job role.
Must reside in the state of Texas.

Nice To Haves

Strong experience in an enterprise storage solution.
Strong experience in an enterprise data protection solution
Some experience with some level of project management.

Responsibilities

Performs advanced focused architecting, optimizing, implementing, configuring, managing, administering, troubleshooting, maintaining and monitoring one or more of the following: infrastructure software, hardware, systems/applications, middleware, servers/storage, and IP-based telecommunications.
Establishes and implements IT policies, governance, standards, and security.
Makes independent decisions for procurement of technical solutions in their focus area.
Creates, documents, publishes, and/or performs maintenance procedures and ensures all installations are in accordance with COA’s specifications and IT standards/governance.
Assists in planning, designing, procuring and delivering software and hardware purchases.
Ensures appropriate product specifications.
Provides costs analysis.
Installs new specific software releases and/or upgrades including researching, testing and implementing new technology.
Participates in disaster recovery planning and testing, including fault tolerance and detailed disaster recovery plan maintenance.
Communicates and interfaces with members of the IT, vendor, and user communities.
Provides technical or project leadership, training, and guidance to others.
May provide leadership on work assignments.