Regional Fleet Onboarding Manager, East

Blue Bird Corporation•Macon, GA

52d

About The Position

Reporting to the Fleet Sales Support Manager, the Regional Fleet Onboarding Manager will be responsible for overseeing smooth integration of new drivers and vehicles into a regional fleet operation, ensuring they are properly trained, compliant with company policies, and equipped to perform their duties efficiently, including managing onboarding processes across multiple locations with a specific region.

Requirements

Engineering level chassis, body, electrical and/or powertrain technical knowledge
Training and development expertise
Leadership skills
Ability to identify and resolve issues that may arise during the onboarding process
Excellent communication and customer relation skills
Rational decision making and problem-solving ability
Technical proficiency – familiarity with fleet management software and technology platforms
Availability for travel depending on customer needs (25%, heavier during onboarding season)
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management
If no degree, 10 years’ experience in service and management of medium to heavy duty vehicles.
7+ years of automotive manufacturer (OEM) engineering level technical service support
5+ years of experience in Root Cause Analysis processes & program
2+ years of experience using Microsoft Office suite
5+ years of fleet management experience
Commercial Class B drivers license or the ability to obtain

Nice To Haves

Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

Responsibilities

Developing and implementing regional onboarding programs: Delivering on-site training and technical guidance to operations management, drivers, and fleet mechanics on the operation, mechanical features, and basic troubleshooting of Blue Bird products.
Managing onboarding logistics
First line of troubleshooting and resolution difficult technical problems
Stay abreast of new products & features in order to provide trouble shooting & repair instruction to Fleet customers
Conducting technical trainings
Monitoring onboarding progress
Ensuring compliance, and validating product complaints
Collaborating with stake holders
Assessing the effectiveness of the regional onboarding program, identifying areas of improvement, and implementing necessary adjustments
Primary point of customer service for fleet partners; regularly communicating with fleet personnel, providing updates on their onboarding progress and addressing any concerns
Serve as the primary point of contact for customers regarding technical issues.
Update technical documentation as needed
Provide the Fleet operation manager, technical input needed to complete technical publication & training updates
Perform other assigned tasks as required