Regional Field Trainer - Great Lakes Division

O'Reilly Auto Parts • Grand Rapids, MI

3d

About The Position

Responsible for conducting on-the-job and classroom training for all stores within assigned territory. Communicates with District Managers and Store Managers on training progress and results. ESSENTIAL JOB FUNCTIONS Conducts new store management training (including promotions), using training guidelines for instruction on all areas of store operations. Conducts new store training for all management and staff. Conducts operations training for store management. Conducts customer service and sales training with all assigned team members. To include: related selling, product knowledge, merchandising, and all resources such as catalogs, customer promotions etc. Conducts Point of Sale training on all O'Reilly systems, computerized or manual. Covers training program guidelines with store management team members. Conduct field training workshop in assigned territory. Creates written reports, communicating experiences that take place at each training location. Coaches store management on recruiting practices and talent/leadership identification.

Requirements

• Must be self-motivated and have excellent communication and human relations skills, with the ability to handle difficult situations with diplomacy.
• Knowledge of O'Reilly operations, programs, customer service and policies.
• Must have the ability to travel for extended time periods frequently.

Nice To Haves

• Store Manager or Assistant Manager for one year with an in-depth knowledge of all O'Reilly operations, policies and procedures.
• Experience in classroom and in-field training.

Responsibilities

• Conducts new store management training (including promotions), using training guidelines for instruction on all areas of store operations.
• Conducts new store training for all management and staff.
• Conducts operations training for store management.
• Conducts customer service and sales training with all assigned team members. To include: related selling, product knowledge, merchandising, and all resources such as catalogs, customer promotions etc.
• Conducts Point of Sale training on all O'Reilly systems, computerized or manual.
• Covers training program guidelines with store management team members.
• Conduct field training workshop in assigned territory.
• Creates written reports, communicating experiences that take place at each training location.
• Coaches store management on recruiting practices and talent/leadership identification.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed