Regional Facilities Manager

JLL•Northborough, MA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Facility Management Operations Leader – JLL What this job involves: As a Regional Facility Management Operations Leader at JLL, you will oversee and optimize facility management operations across multiple sites while driving excellence in safety, performance, client satisfaction, and operational efficiency. This strategic leadership role requires you to ensure seamless integration of various functions while meeting contractual obligations and balancing multiple priorities in a dynamic environment. You'll be instrumental in fostering a safety-first culture, managing high-performing teams, and implementing innovative facility management solutions that reflect JLL's commitment to transformative real estate solutions and operational excellence across the Massachusetts region. What your day-to-day will look like: • Foster a safety-first culture through proactive measures, recognition programs, and comprehensive safety leadership initiatives • Manage and develop high-performing teams across different sites and functions while promoting professional growth • Monitor and improve client satisfaction through KPI tracking and regular quality assurance surveys • Oversee integration of Project Delivery Services and Integrated Facility Management (IFM) Operations for seamless service delivery • Manage budgets and drive cost-saving initiatives across multiple sites while maintaining service quality • Ensure compliance with contractual requirements and achieve performance goals through strategic oversight • Lead energy conservation efforts and promote sustainable practices across all managed facilities • Introduce and implement innovative facility management solutions to enhance operational efficiency

Requirements

7+ years of experience in facility management leadership roles with proven track record
Ability to travel frequently (approximately 80% or 4 days per week) throughout Massachusetts to client sites
Proven experience managing large-scale facility operations and teams across multiple locations
Strong financial acumen with demonstrated experience in budget management and cost optimization
Excellent communication and interpersonal skills for effective stakeholder management
Proficiency in facility management software and Microsoft Office suite
Knowledge of safety regulations and best practices in facility management operations

Nice To Haves

Professional certifications such as CFM (Certified Facility Manager) or IFMA credentials
General knowledge of project management principles and practices
Familiarity with lean management techniques and continuous improvement methodologies
Experience managing client relationships and delivering exceptional customer service
Background in energy conservation and sustainability initiatives
Experience with cross-functional collaboration and service delivery enhancement

Responsibilities

Foster a safety-first culture through proactive measures, recognition programs, and comprehensive safety leadership initiatives
Manage and develop high-performing teams across different sites and functions while promoting professional growth
Monitor and improve client satisfaction through KPI tracking and regular quality assurance surveys
Oversee integration of Project Delivery Services and Integrated Facility Management (IFM) Operations for seamless service delivery
Manage budgets and drive cost-saving initiatives across multiple sites while maintaining service quality
Ensure compliance with contractual requirements and achieve performance goals through strategic oversight
Lead energy conservation efforts and promote sustainable practices across all managed facilities
Introduce and implement innovative facility management solutions to enhance operational efficiency