Regional Employee Experience Manager

MongoDB•Austin, TX

1d•Hybrid

About The Position

MongoDB is hiring an Employee Experience (EEx) Manager to join our Americas EEx team as a key individual contributor. This role will be aligned to our Product & Technology and Global Security Office business units and act as the primary point of contact for escalated employee questions, performance management support, and employee relations matters. You will partner closely with HRBPs, Recruiting, Total Rewards, HR Operations, and Workplace to ensure a seamless employee experience across the full lifecycle; from onboarding through offboarding. The ideal candidate thrives in a high-growth, fast-changing environment, brings sound judgment to sensitive situations, and has strong knowledge of employment practices within the U.S. and beyond. We are looking to speak to candidates who are based in Austin or New York City for our hybrid working model.

Requirements

Bachelor’s degree in HR, Business, or related field with 5–7 years of HR generalist or employee relations experience
Strong understanding of U.S. employment law; ability to apply principles in a business-unit context
Demonstrated ability to coach managers, navigate sensitive employee issues, and balance business needs with fairness
Exceptional communication and relationship-building skills; able to influence without authority
Ability to handle confidential information with discretion and operate with a high degree of integrity
Comfortable working independently while collaborating across global teams

Nice To Haves

Experience supporting product and technology organizations and high-growth technology environments strongly preferred

Responsibilities

Serve as the primary HR point of contact for assigned P&T and GSO business units
Support onboarding, transfers, promotions, and offboarding processes to ensure a smooth employee experience
Respond to and resolve escalated employee questions and concerns with empathy and urgency
Partner with HRBPs to coach managers on setting expectations, delivering feedback, and addressing performance challenges
Support delivery of performance calibration processes
Investigate employee concerns and complaints, gather facts, and recommend fair, consistent resolutions
Facilitate difficult conversations and mediate disputes to maintain a respectful and inclusive workplace
Collaborate with global EEx and HR Operations to improve HR processes and ensure consistency across business units
Contribute to manager enablement programs and communications that build capability and support MongoDB’s Leadership Commitment framework
Maintain up-to-date knowledge of applicable employment laws and HR compliance requirements relevant to the Product & Technology & Global Security Office business units
Ensure policies, documentation, and employee communications meet compliance standards