Regional Director, Practice Operations

hireneXus•Naperville Park District, IL

About The Position

Regional Director, Practice Operations Multi-Specialty Physician Group | Greater Chicagoland (West & South Regions) This position is with one of the largest and fastest-growing multi-specialty physician groups in the greater Chicagoland area. The organization is deeply rooted in the local market and is focused on delivering high-quality, patient-centered care across a growing primary care network. The Regional Director, Practice Operations is responsible for overseeing practice operations across a defined geography in the western and southern Chicagoland markets, supporting primary care clinics operating under both fee-for-service and value-based care models. Reporting to senior operations leadership, this role partners closely with physicians, clinic managers, and clinical leadership to drive operational excellence, financial performance, patient experience, and sustainable growth.

Requirements

Bachelor's degree required.
5-10 years of experience in healthcare operations, provider group management, or multi-site healthcare administration.
Direct experience collaborating with physicians and clinical teams in ambulatory or outpatient settings.
Proven ability to lead and execute operational initiatives across multiple sites.
Strong project management and execution capabilities.
Knowledge of both fee-for-service and value-based care operating models.
Excellent communication and interpersonal skills, with the ability to influence stakeholders and lead change.
Strong analytical, critical-thinking, and problem-solving skills.
Ability to transform operational and performance data into clear, actionable insights.
High proficiency with Microsoft Office Suite.
Demonstrated leadership presence, adaptability, and sound decision-making in fast-paced environments.

Nice To Haves

Master's degree in Healthcare Administration, Management, Nursing, or a related discipline preferred.

Responsibilities

Work in close partnership with physicians, clinic managers, and care teams to achieve high-performing operations across primary care practices operating in both fee-for-service and value-based care models.
Provide hands-on operational leadership for a regional group of clinics throughout the western and southern Chicagoland areas.
Coach, develop, and support Clinic Managers to ensure reliable execution of front-office, back-office, and clinical workflows.
Implement and maintain operational standards that promote access, efficiency, quality outcomes, and an exceptional patient experience.
Lead the implementation of operational initiatives and continuous improvement efforts, ensuring alignment with organizational priorities and timelines.
Guide change management activities as new tools, workflows, and processes are rolled out across practices.
Monitor and evaluate clinic-level performance metrics, sharing KPIs with physicians and staff to drive data-informed improvement.
Partner with physician leaders to close performance gaps and support practice growth and development initiatives.
Ensure adherence to regulatory requirements, organizational policies, and industry best practices across all locations.
Serve as a key connection point between regional practices and centralized leadership, proactively escalating risks, challenges, and improvement opportunities.