Regional Director, Patient Access Services

Hackensack Meridian Health•Edison, NJ

7h•Hybrid

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Regional Director of Patient Access Services at Hackensack Meridian Health (HMH) provides oversight, guidance, and communication across the enterprise for Patient Access operations. The position works closely with stakeholders and leadership across the enterprise to establish, facilitate, and lead a multichannel patient engagement vision to foster and deliver comprehensive and coordinated access across the system. This position is responsible for managing and developing patient access policies across the enterprise in collaboration with regulatory and compliance insight. The position oversees every aspect of patient access, including scheduling, pre-registration, registration, Insurance Verification, Financial Clearance, Capacity Management, Data Integrity, and Training. The position is a key leader who promotes teamwork, encourages innovation, serves as a catalyst for change, and promotes creative solutions by serving as a role model. This position can be hybrid; a combination of on-site and off-site responsibilities.

Requirements

Bachelor degree in Business Management or related health field.
Minimum of 8 years experience in front end revenue cycle.
Minimum of 5 years of progressive management experience.
Demonstrated experience with IT functionality.
Excellent written and verbal communication skills.
Strong analytical skills and attention to detail.
Ability to maintain high morale in the workplace.
Ability to train team members as well as manage and direct as needed.
Excellent written and verbal communication skills.
Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Nice To Haves

Masters degree in Business Management or related health field.
Project management experience.

Responsibilities

Scheduling, Pre-Registration and Registration Ensures adequate and accurate patient information is collected and verified at the time of scheduling, pre-registration and registration to ensure seamless access to care.
Collect co-insurance, co-payment or provided estimated out of pocket costs for service.
Cashiering Ensures timely and accurate cash collections across the enterprise and point of service collections reconciliation.
Quality Assurance and Training Development Ensures detailed monitoring, audits and feedback loops for front end errors, preventative denials, estimates and point of serviced collections.
Ensures and coordinates on-demand training and development for internal and external customers related to front desk operations. In addition, this position provides oversight, guidance and facilitation for enterprise-wide, EMR management and upgrade enhancements.
Establishes a clear vision for Access Services, PFS Team business & operations that supports HMH's Vision, Mission, and Shared Values; maintains a big picture view; foresees challenges and opportunities; scans and assesses environmental and industry trends to identify opportunities, assesses need to shift strategic direction, challenges status quo thinking and assumptions, and identifies innovative and breakthrough ideas that create value.
With awareness of the manager's goals, develops a succession plan and operates independently and conveys information effectively to team members in order to plan, implement, measure, motivate and achieve these goals.
Reviews clinical performance of all providers annually and acts as a resource for medical issues for providers.
Monitors and advises referrals to specialists.
Ensures credentials of providers are complete and current.
Understands the value of growth to proactively optimize strengths of entities/departments for the benefit of the organization as a whole.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.