Director, Patient Access Services

Hackensack Meridian Health•Lakewood, NJ

9h•Onsite

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Director of Patient Access Services provides direct oversight, guidance, and communication for front-end operations. The position works closely with key stakeholders and leadership throughout the department and the designated site hospital location to deliver comprehensive and coordinated access. The position oversees every aspect of patient access, including scheduling, pre-registration, registration, Insurance Verification, Financial Clearance, Capacity Management, Data Integrity, and Training. The position is a key leader who promotes teamwork, encourages innovation, serves as a catalyst for change, and promotes creative solutions by serving as a role model. This position is required to be on-site.

Requirements

Bachelor's degree in Business Management or a related health field.
Minimum of 8 years experience in front end revenue cycle.
Minimum of 5 years of progressive management experience.
Demonstrated experience with IT functionality.
Excellent written and verbal communication skills.
Strong analytical skills and attention to detail.
Ability to maintain high morale in the workplace.
Ability to train team members as well as manage and direct as needed.
Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Nice To Haves

Master's degree in Business Management or a related health field.
Project management experience.

Responsibilities

Provides direct oversight of all areas of patient access, including scheduling, pre-registration, registration, Insurance Verification, Financial Clearance, Capacity Management, Data Integrity, and Training.
Develops staffing patterns and schedules in accordance with departmental requirements and budgetary constraints.
Conducts recruitment, interview, hiring, orientation and training processes.
Encourages and provides staff development through training, education, staff meetings and open communication.
Ensures staff attendance is mandatory at educational sessions.
Develops goals and quality standards for staff.
Involves staff in discussions, problem solving and goal setting.
Ensures adequate and accurate patient information is collected and verified at the time of scheduling, pre-registration, and registration to ensure seamless access to care.
Collect co-insurance, co-payment, or provide estimated out-of-pocket costs for the service.
Ensures timely and accurate cash collections across the enterprise and point of service collections reconciliation.
Ensures detailed monitoring, audits, and feedback loops for front-end errors, preventative denials, estimates, and point-of-service collections.
Ensures and coordinates on-demand training and development for internal and external customers related to front desk operations. In addition, this position provides oversight, guidance, and facilitation for enterprise-wide EMR management and upgrade enhancements.
Establishes a clear vision for Access Services, PFS Team business & operations that supports HMH's Vision, Mission, and Shared Values; maintains a big picture view; foresees challenges and opportunities; scans and assesses environmental and industry trends to identify opportunities, assesses need to shift strategic direction, challenges status quo thinking and assumptions, and identifies innovative and breakthrough ideas that create value.
With awareness of the manager's goals, develops a succession plan and operates independently and conveys information effectively to team members to plan, implement, measure, motivate, and achieve these goals.
Reviews the clinical performance of all providers annually and acts as a resource for medical issues for providers.
Monitors and advises referrals to specialists.
Ensures credentials of providers are complete and current.
Understands the value of growth to proactively optimize the strengths of entities/departments for the benefit of the organization as a whole.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.