Patient Access Director

Huron • Chicago, MA

4d • $115,000 - $145,000

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. The Patient Access Director develops departmental policies, procedures, and protocols to assure compliance with Joint Commission, federal, state, and other regulatory agencies related to patient access. Provide operational and strategic leadership to plan, organize, direct, and evaluate patient access functions. Manage budget to ensure profitability with patient access departments. Plan and develop new systematic approaches to maximize upfront collections and accuracy in registrations. Provide input for process design and other implementation activities. Oversee department efficiency in meeting departmental goals and implement plans for improvement. Provide input and direction to strategic plan and goals to meet imperatives. Participate in budget preparation and cost control management.

Requirements

• Current U.S. work authorization required
• Bachelor's degree required
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Access experience required, 2-3 years in a leadership capacity required
• 6-8+ years of healthcare operations experience

Responsibilities

• Guides and directs subordinate supervisors/managers on patient access team
• Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients
• Oversees preparation of the budget for areas of responsibility and participates in the preparation of the annual Health and Hospital System budget.
• Prepares annual statement of goals and objectives in collaboration with subordinates
• Ensures compliance with all Federal, State, local government, and private industry mandates
• Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• Analyzes and identifies patient access service needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate
• Identifies issues, risks, barriers and opportunities for improvement related to patient access area.
• Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against Key Performance Indicators
• Develops professional and technical skill set in subordinate staff, and develop ongoing training and education materials for staff and patient education
• Supervises, trains, develops and motivates subordinate staff
• Performs related duties as required
• Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
• Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

Benefits

• Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance.
• Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.
• All benefits and programs are subject to applicable eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director