Patient Access Director

TEKsystems • Detroit, MI

3d • $100,000 - $130,000 • Onsite

About The Position

- Client Service Level Agreements (SLA) - Operating goals, set by the Patient Access Process group that drive SLA - Patient and account cycle time and productivity standards - Process quality and accuracy - Adherence to process standards -Relative cost management metrics goals - Expense, cost, and margin control - Monthly, quarterly, and annual financial goal management

Requirements

• Epic
• Emr
• Access management
• Customer service
• leadership development

Responsibilities

• Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility.
• Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics.
• Works daily with his/her direct reports to execute against plans.
• Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels.
• Analyzes monthly P & L’s to ensure positive EBIT performance.
• Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access.
• Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
• Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers.
• Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients.
• Work collaboratively within business units to ensure organizational goals are achieved.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Manager Time Off – 20 days per year
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees