Regional Director of Operations

KitchFix•Phoenix, AZ

3h•$100,000

About The Position

KitchFix is a chef-driven organization that seeks to provide best-in-class hospitality through quality food and unparalleled service. Our operations include contract dining for performance-focused operations in 8 states and a headquarters based in Chicago. We believe exceptional hospitality helps all individuals reach their full potential. SCOPE OF THE ROLE: You will oversee operations across the following accounts: Cincinnati Reds – Player Development Complex (Goodyear, AZ) Texas Rangers – Player Development Complex (Surprise, AZ) Texas Rangers – MLB Home & Visiting Clubhouse (Arlington, TX) Cincinnati Reds – MLB Home Clubhouse (Cincinnati, OH) Louisville Bats – AAA Stadium (Louisville, KY) You will directly lead and develop site-level Executive Chefs and General Managers, and you will be the primary owner of operational performance in the region. WHAT SUCCESS LOOKS LIKE: After one strong year in this role: Clients trust you and see you as a true partner Site leaders are confident, prepared, and accountable Operations feel calm, not reactive Budgets are met without cutting corners Standards are consistent across sites You are ahead of the season — not chasing it KEY RESPONSIBILITIES: Regional Leadership & Culture Lead, coach, and develop Executive Chefs and General Managers across the region Set clear expectations and hold teams accountable with fairness and consistency Build a culture of ownership, preparation, and professionalism Operational Excellence Ensure consistent execution of food quality, service standards, and client SLAs Implement systems that reduce chaos, firefighting, and burnout Step in directly when needed to stabilize or elevate operations Financial Stewardship Own regional P&L performance, including labor, COGS, and contribution margin Drive efficiencies without compromising hospitality or quality Partner with Finance and Operations to forecast and plan proactively Client & Stakeholder Relationships Serve as senior point of contact for key clients Build trust through transparency, follow-through, and results Navigate high-expectation environments with professionalism and composure Talent Development & Growth Recruit, onboard, and develop high-performing leaders Support new account launches, transitions, and seasonal ramp-ups Identify and grow internal talent for future leadership roles This Role Is a Strong Fit If You… Have successfully led multi-site foodservice or hospitality operations Are comfortable being both strategic and hands-on Know how to balance people leadership with financial accountability Can lead calmly in high-pressure, high-visibility environments Believe standards and empathy are not opposites Take ownership instead of waiting for direction QUALIFICATIONS: Required Experience 5+ years of progressive leadership experience in foodservice or hospitality operations Culinary experience Proven success leading multi-site or regional teams Strong understanding of culinary operations, food safety, and hospitality standards Demonstrated financial acumen (labor, COGS, budgeting, forecasting) Excellent communication and relationship-building skills Willingness to travel frequently and lead in seasonal, fast-moving environments Additional Strengths Bachelor’s degree in Hospitality, Business, or related field ServSafe or equivalent food safety certifications Spanish-speaking proficiency a plus WORK SCHEDULE & TRAVEL REQUIREMENTS This is a full-availability leadership role. The Regional Director must be willing to travel frequently, work non-traditional hours when needed, and step in directly during transitions, seasonal peaks, or leadership gaps. Travel may include extended stays when required to ensure operational stability and team success. KITCHFIX TOTAL REWARDS PACKAGE: Annual salary, starting at $100,000/year, based on experience Travel budget Bonus potential: based on company and regional operations hitting financial targets Comprehensive benefit package- medical, dental, vision, health savings account, flexible spending accounts 401(k) plan Monthly cell phone reimbursement Paid time off (PTO, Sick Time, Paid Holidays) Paid parental leave Opportunity to have an impact on KitchFix’s growth WHY THIS ROLE MATTERS This position is critical to KitchFix’s reputation, growth, and long-term success in the West Region. The right leader will set the tone, raise the bar, and build teams that others want to emulate. If you’re an operator who cares deeply about people, standards, and execution — and you want a role where your leadership actually matters — we’d welcome the conversation. KitchFix is an equal opportunity employer that is committed to diversity, inclusion, and equity and creating a place of belonging. KitchFix does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, ancestry, age, disability, sexual orientation, marital status, military or veteran status, genetic information, or any legally protected characteristic.

Requirements

5+ years of progressive leadership experience in foodservice or hospitality operations
Culinary experience
Proven success leading multi-site or regional teams
Strong understanding of culinary operations, food safety, and hospitality standards
Demonstrated financial acumen (labor, COGS, budgeting, forecasting)
Excellent communication and relationship-building skills
Willingness to travel frequently and lead in seasonal, fast-moving environments

Nice To Haves

Bachelor’s degree in Hospitality, Business, or related field
ServSafe or equivalent food safety certifications
Spanish-speaking proficiency a plus

Responsibilities

Lead, coach, and develop Executive Chefs and General Managers across the region
Set clear expectations and hold teams accountable with fairness and consistency
Build a culture of ownership, preparation, and professionalism
Ensure consistent execution of food quality, service standards, and client SLAs
Implement systems that reduce chaos, firefighting, and burnout
Step in directly when needed to stabilize or elevate operations
Own regional P&L performance, including labor, COGS, and contribution margin
Drive efficiencies without compromising hospitality or quality
Partner with Finance and Operations to forecast and plan proactively
Serve as senior point of contact for key clients
Build trust through transparency, follow-through, and results
Navigate high-expectation environments with professionalism and composure
Recruit, onboard, and develop high-performing leaders
Support new account launches, transitions, and seasonal ramp-ups
Identify and grow internal talent for future leadership roles

Benefits

Travel budget
Bonus potential: based on company and regional operations hitting financial targets
Comprehensive benefit package- medical, dental, vision, health savings account, flexible spending accounts
401(k) plan
Monthly cell phone reimbursement
Paid time off (PTO, Sick Time, Paid Holidays)
Paid parental leave
Opportunity to have an impact on KitchFix’s growth

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