REGIONAL DIRECTOR OF OPERATIONS - REMOTE - PA, DC, MD

Compass Group•York Township, PA

33d•$160,000 - $175,000•Remote

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job SummaryChartwells Higher Education is seeking a self-motivated individual for a new Regional Director of Operations role for the Northeastern part of the Atlantic Region. Working as a RDO you will serve as a strategic operational leader across a portfolio of higher education dining accounts and lead, manage, and inspire a team of other leaders in your region. This role provides hands-on leadership, driving operational excellence, financial performance, client satisfaction, and team development in a dynamic environment. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships.

Requirements

Bachelor’s Degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management in lieu of degree.

Nice To Haves

Strong background in senior leadership roles with exposure to contract food service management/budget management, customer service, people development.
Has a proven track record of growing a business and leading teams.
Demonstrated financial acumen.
Has ability to think quickly, analytically, strategically.
Strong client relationship building, influencing, listening, and communications (written and verbal) skills.
Champions an inclusive mindset and is proactive, positive, professional, flexible, and resilient.
Demonstrates initiative, multi-tasking, prioritization and organization skills.
Extensive travel required in this position – 80%.

Responsibilities

Leads, manages, and inspires a diverse team of Resident District Managers, General Managers and/or Director of Dining Services, and their teams, to ensure service excellence.
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team and regularly communicates to share best practices, mitigate risks, champion diversity, and build community.
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners.
Makes decisions grounded in balance of risk/reward and short/long term implications.
Supports RVP in setting cultural tone in region. Meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
Serves as representative/brand ambassador of the Chartwells team to senior clients in territory and acts as escalation point.
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
Collaborates with key partners to support regional initiatives.
Ensures compliance with QA and food safety policies, along with completing all reporting on time.
Champions development in partnership with RVP within the region. Conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills. Has full understanding of all roles in operation.
Owns the financial results/P&L for assigned territory and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
Ensures consistent and fair administration of all policies and procedures.
Recognizes and anticipates marketplace trends and participates in regional strategic planning meetings.