Regional Director of Office Operations
About The Position
We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care. As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.
Requirements
- Bachelor’s degree preferred
- Minimum of 3 years’ experience in hospice and/or home health operations
- Strong background in leading and executing complex operational initiatives
- Familiarity with Hospice and Home Health regulations, policies, and CoPs
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively in a team environment
- Excellent communication, interpersonal, and leadership abilities
- Strong organizational skills with the ability to prioritize and manage multiple deadlines
- Valid driver’s license and insurance coverage
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Confident navigating smartphones, tablets, and EMR platforms
Nice To Haves
- Experience with Homecare Homebase preferred
Responsibilities
- Oversee day-to-day office operations across assigned branches
- Analyze and enhance workflows, KPIs, and business processes
- Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance
- Collaborate with the Regional Director of Office Operations Senior to design and document operational processes
- Lead staff training sessions both in-person and via webinar
- Clear backlogs and support underperforming branches with recovery plans
- Assist in implementing systems for acquisitions and organic branch growth
- Ensure branches maintain core business metrics and operational standards
- Support large-scale process implementations and system rollouts
- Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)
- Manage special operational projects as assigned
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
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What This Job Offers
Job Type
Full-time
Career Level
Director
