Regional Credit Supervisor
About The Position
Your Impact Lowe's Pro Supply is a wholly owned subsidiary of Lowe's Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion and we are seeking a Regional Credit Supervisor. The Regional Credit Supervisor is primarily responsible for the supervision of regional credit and collection activities. This is a key "hands on leadership" position with responsibility for managing the assigned Region's accounts receivables to achieve specific financial goals and objectives outlined by the Company. The Regional Credit Supervisor will utilize processes, A/R aging reports, Cforia, SX. e, BillTrust, ZenDesk and other system driven tools to monitor the customers assigned to his/her region. The candidate must possess strong customer service skills and good working knowledge of credit and accounts receivable, more specifically, ability to make sound judgement decisions on the status of a customer account, aging, and soft collections. What you will do Provide direction, training, coaching, development, and performance management activities for a team of Credit Representatives and Lead Credit Representatives responsible for a specific portfolio of Multi-family, Student Housing, Government, and Commercial accounts Act as subject matter expert to support team and field partners with credit and company payment policies, processes, and procedures Work cross functionally with key stakeholders to deliver Credit departmental objectives Initiate and participate in process improvement projects; providing recommendations to Credit Director Generate weekly and monthly reports to provide to team and management Maintain accurate credit and collection files as well as electronic collection notes in Cforia Develop key strategies to support team with achieving monthly/quarterly/goals Secure Lien rights for eligible accounts within your portfolio Submit and communicate (as appropriate) accounts for collections and bad debt write-off Assess credit risk and establish/increase credit limits within DLA (CLIR – Credit Limit Increase Review), and/or approval for Pro Card Assist with account reconciliations and order management, as needed Other duties, as assigned Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Requirements
- 3-5 Years Minimum supervisory experience Required
- Experience working with collections software required.
- Experience working with online payments platform required, such as Bill Trust
- Experience working with ERP system Required
Nice To Haves
- Cforia experience preferred
- Infor SXE experience Preferred
Responsibilities
- Provide direction, training, coaching, development, and performance management activities for a team of Credit Representatives and Lead Credit Representatives responsible for a specific portfolio of Multi-family, Student Housing, Government, and Commercial accounts
- Act as subject matter expert to support team and field partners with credit and company payment policies, processes, and procedures
- Work cross functionally with key stakeholders to deliver Credit departmental objectives
- Initiate and participate in process improvement projects; providing recommendations to Credit Director
- Generate weekly and monthly reports to provide to team and management
- Maintain accurate credit and collection files as well as electronic collection notes in Cforia
- Develop key strategies to support team with achieving monthly/quarterly/goals
- Secure Lien rights for eligible accounts within your portfolio
- Submit and communicate (as appropriate) accounts for collections and bad debt write-off
- Assess credit risk and establish/increase credit limits within DLA (CLIR – Credit Limit Increase Review), and/or approval for Pro Card
- Assist with account reconciliations and order management, as needed
- Other duties, as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
