Regional Coordinator, HSPRS

International Rescue Committee

7d • $77,343 - $80,120

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The IRC’s Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi- million-dollar project with ambitious delivery goals in a short time frame. The goals of the Home-Study Post Release Services Program (HS/PRS) are to: - Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study) - Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services). SCOPE OF WORK: The Home Study and Post Release Services Regional Coordinator provides trauma-informed and supportive oversight to the IRC offices with HSPRS programs. Specifically, the Regional Coordinator ensures case management onboarding and orientation have been completed; provides weekly supervision. (The Regional Coordinator supports local HSPRS supervisors ensuring onboarding and orientation has been completed successfully with all new staff.) Monitors service provision and case notes to ensure quality and adherence to best practices; ensures that appropriate staff are notified of cases of concern within a timely manner; writes monthly reports; monitors data; and ensures all staff are updated on changing policies, procedures and regulations that may impact their work, and convenes regular staff meetings. The Regional Coordinator ensures that services delivered by staff are of quality and are delivered in the best interest of the child, and that the number of children and families receiving services meets contractual requirements.

Requirements

• master’s degree and three years of relevant experience; or a bachelor’s degree and five years of relevant experience, and demonstrated leadership abilities, is required.
• Experience in family reunification, home assessment, or foster care/child welfare is preferred.
• Bilingual ability in English and Spanish is preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence.
• Ability to successfully pass a criminal background check.
• Ability to travel independently throughout relevant region.
• Ability to work independently and during non-traditional hours such as evenings and weekends.
• Experience providing Home Study and Post-Release Services case management.
• Proven ability to manage complex client situations centering client safety and child protection principles.
• Experience analyzing data and writing reports.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Proven ability to contribute both independently and as a key team member.
• Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
• Excellent verbal and written communication skills
• Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).

Responsibilities

• This position will provide regional oversight, coordination, implementation, and consultation for the local IRC region and works in collaboration with the HSPRS Casework Supervisor in the supervision of home study recommendations and post release service provision and ensure that HSPRS program policies and procedures are being adhered to.
• Supervise HQ Casework Supervisors
• Meet with office Casework supervisors frequently to ensure strong communication and partnership to support HSPRS Caseworkers.
• Monitor case management service provision including reviewing documentation for accuracy and timeliness.
• Act as a point of escalation for staff with complex cases, notifications of concern, and client crisis. This includes liaising with child welfare and law enforcement agencies, as needed.
• Ensure all case managers have been appropriately onboarded and oriented to their position and provide regular professional development training in case work and client facing skills to staff.
• Support staff onboarding, on-going development, and training for HSPRS staff.
• Coordinate and complete initial or follow up training and shadowing needed for new or existing staff in collaboration with each office supervisor.
• Provide recommendations for hiring promotions, terminations, and work assignments of case management staff.
• In collaboration with the Quality Assurance and Training teams, support local offices in conducting supportive quality assurance check points in preparation for QA`s random spot checks and internal monitoring process.
• Support with training refreshers and liaise between regional offices and the HSPTS training team to develop identified training opportunities.
• Facilitate regional UC provider meetings with external stakeholders including regular case management meetings.

Benefits

• We offer a comprehensive and highly competitive set of benefits.
• In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees