Regional Collection Specialist

Waste Pro USA•Fort Myers, FL

About The Position

The Regional Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

Requirements

Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
Basic financial skills including knowledge of commonly used collections practices and procedures.
Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
Ability to interact and communicate effectively, orally and in writing.
Knowledge of Fair Credit Reporting Act
Excellent organizational skills

Nice To Haves

Waste Industry experience a plus

Responsibilities

Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
Follow up on calls and email, fax or mail copies of invoices as required
Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
Perform credit evaluations for new or renewal business to determine credit worthiness
Process credit card payments on accounts and resolve questions and issues on accounts
Assist the sales department in account set up by setting credit limits and terms
Run daily reports -- credit hold report, credit balance report and aging reports
Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.
Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
Complete the weekly top 30 aging account report to the company CFO and others required
Run Aging reports and update notes in system regarding status of payment on accounts.
Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
Provide back up for customer service, Accounts Receivable Clerk as necessary