DMV - Regional Chief - East
About The Position
It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. This is a repost. Previous applicants are still being considered and do not need to reapply. The Position is located at the DMV Headquarters This position is responsible for the administrative oversight and leadership of Driver Services operations across North Carolina. This position provides strategic direction and managerial support for Driver Services staff, ensuring the consistent application of NC Motor Vehicle laws and the promotion of highway safety. The role encompasses the planning, development, and implementation of policies and procedures to support the examining program. Responsibilities include resolving operational challenges, managing resources, consulting with Driver Services managers, and interpreting federal and state regulations. The incumbent must evaluate existing systems, design and implement business and programming processes, and identify and deploy technological solutions that enhance service delivery, system efficiency, and program performance. This includes analyzing program functionality, identifying gaps, proposing resolutions, and collaborating with cross-functional teams to ensure successful implementation and training. Project management methodologies are applied to support these initiatives. Additional Expectations: • Strong data analysis skills to inform decision-making and performance management is helpful. • Considerable experience with Microsoft and other computer applications is helpful. • Demonstrated ability to manage multiple high-priority projects simultaneously while meeting deadlines is helpful.
Requirements
- Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment; or an equivalent combination of training and experience
- Knowledge of federal and state laws governing the issuance of driver licenses and identification cards
- Knowledge of division policies, rules, and procedures, with the demonstrated ability to interpret and apply them accurately.
- Demonstrated ability to lead, coach, and manage teams by setting expectations, fostering accountability, and driving high performance.
- Skill in problem-solving skills to resolve customer and operational issues effectively
Nice To Haves
- Strong data analysis skills to inform decision-making and performance management is helpful.
- Considerable experience with Microsoft and other computer applications is helpful.
- Demonstrated ability to manage multiple high-priority projects simultaneously while meeting deadlines is helpful.
Responsibilities
- administrative oversight and leadership of Driver Services operations across North Carolina
- strategic direction and managerial support for Driver Services staff, ensuring the consistent application of NC Motor Vehicle laws and the promotion of highway safety
- planning, development, and implementation of policies and procedures to support the examining program
- resolving operational challenges
- managing resources
- consulting with Driver Services managers
- interpreting federal and state regulations
- evaluate existing systems
- design and implement business and programming processes
- identify and deploy technological solutions that enhance service delivery, system efficiency, and program performance
- analyzing program functionality, identifying gaps, proposing resolutions
- collaborating with cross-functional teams to ensure successful implementation and training
- Project management methodologies are applied to support these initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
