Regional Applications Engineer - Live Events

Daktronics•Home Office, FL

1d•Remote

About The Position

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none. What will the work look like for me? The Regional Applications Engineers role is truly cross-functional and provides an essential link between our corporate resources, services, sales, and our clients by assisting with specific customer requests. They work with project team members to optimize customer control systems. You will be expected to work through complex technical items, keeping internal and external groups aware of new product and site configuration information, project sales support, and selling our control system products & services. The Regional Application Engineer role is bucketed into four main categories: 25% - Customer Support 30% - Sales - Control System/Upgrades/Services 25% - Project Sales Support 20% - Control System Optimization & Operations Customer Support: Act as an expert in control systems, explain best practices, and topic-specific assistance as needed. Build client relationships and manage those relationships to create trust and confidence, provide proactive support, and assist with escalated support for complex technical issues. Effectively function as a technical control system liaison between the client and Daktronics, especially product management. Assist services groups including account managers & tech support with customer inquiries regarding workflow or operation. Apply market, production, and sports knowledge to ensure a positive customer experience. AE Selling: Sales of professional services or control system enhancements directly to our customers. These can include software, integrations, and custom services solutions. Additional sales opportunities include equipment sales of control system upgrades, Live Products, Clip Players, and Individual Control Components. Project Sales Support: Assisting internal customers (sales, project management/project team, control system specialist trainers, design & development, field service, and creative services) on new large-scale projects. Activities include presentations, demos, consulting, advising, pricing, installation support and preliminary designs for LED display control systems. Control System Optimization & Operations: Assist external customers to create the experience they desire for their audiences. Utilize technology and technique to help our customers achieve their vision and production goals. Function as an expert technical advisor, determine the client's needs, fill gaps with appropriate services and products to construct a Daktronics solution. Support internal customers/services by ensuring a shared understanding of customer vision.

Requirements

Bachelor’s degree in electronic engineering technology, computer engineering technology, technical management, or a technical or business field.
You will be the Daktronics expert consultant with an in-depth understanding of Daktronics products’ capabilities, features, functions, and operation to best meet the customer’s vision.
Product knowledge will include video systems, electronic message centers, LCD displays, direct view LED displays, and frontend control equipment for all product offerings.
You will work effectively as a team member.
Work with limited daily supervision.
Strong Communication skills including verbal and written skills, interpersonal, ability to develop and present winning presentations of Daktronics products and services.
Fluent in English, written and verbal.
Experience selling product values and features.
Must demonstrate ability to successfully negotiate price without being the lowest price supplier.
Ability to work in a fast-paced, collaborative environment.
Effectively exercise discretion and independent judgment.
Represent Daktronics confidently and professionally.
Motivated and a team-player.
Initiative to solve problems and seek improvement.
Goal-oriented with proven leadership capability.
Become knowledgeable and follow Daktronics policies, processes, and procedures.
Travel to customer sites and offices and build a strong relationship.
Build and maintain customer relationships, position yourself as an expert and trusted technical advisor.
Will need to be accessible after regular business hours, which may include multiple time zones for meetings.
Ability to work from a home office location.
Ability to travel by air and ground.
Valid driver’s license.
Must be able to meet and maintain Daktronics Driving Eligibility Requirements.
Motor vehicle records will be checked.
Fluent in English, written and verbal.
Applicants must be 18 years of age or older.
Daktronics does not sponsor, renew, or extend immigration visas for this position.

Nice To Haves

Prefer experience with control room, live event production, and programmatic scheduling.
Knowledge of Daktronics products, hardware, and software used in various markets is beneficial.

Responsibilities

Act as an expert in control systems, explain best practices, and topic-specific assistance as needed.
Build client relationships and manage those relationships to create trust and confidence, provide proactive support, and assist with escalated support for complex technical issues.
Effectively function as a technical control system liaison between the client and Daktronics, especially product management.
Assist services groups including account managers & tech support with customer inquiries regarding workflow or operation.
Apply market, production, and sports knowledge to ensure a positive customer experience.
Sales of professional services or control system enhancements directly to our customers.
Assist internal customers (sales, project management/project team, control system specialist trainers, design & development, field service, and creative services) on new large-scale projects.
Assist external customers to create the experience they desire for their audiences.
Function as an expert technical advisor, determine the client's needs, fill gaps with appropriate services and products to construct a Daktronics solution.
Support internal customers/services by ensuring a shared understanding of customer vision.