Regional Administrative Team Specialist - Texas

The Behavior Exchange - Texas•Frisco, TX

10d•Onsite

About The Position

We are currently seeking a Regional Administrative Team Specialist to join our team of highly qualified professionals that share our mission to bring hope and meaningful change into the lives of children, their families, and fellow teammates. The Behavior Exchange is a Behavioral Health Center of Excellence® - providing ABA Therapy and autism care. The Behavior Exchange offers individualized, early-start therapy and education programs for children with autism spectrum disorders, behavioral issues, developmental delays, and other special needs. The Regional Administrative Team Specialist executes administrative duties and oversees the site support specialists to ensure smooth daily operations across sites. They will exhibit flexibility in changing environments, excellent communication abilities, and a solid understanding of administrative processes. The Regional Administrative Team Specialist will coordinate tasks efficiently, resolve issues promptly, and maintain a positive work environment.

Requirements

High School Diploma or equivalent.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills with attention to detail and accuracy.
Computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
Ability to handle multiple tasks in a very busy environment.
Ability to read and interpret documents such as safety rules, policies, and other company documents.
Ability to author routine reports and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Report for work dressed appropriately and complies with company policies regarding the dress code.
Ability to maintain regular and punctual attendance.
Ability to complete tasks in a timely manner.
Must possess a valid driver’s license in the state of Texas.
Travel will be required.

Nice To Haves

Bachelor's Degree, preferred.
3+ years’ experience in a related field, preferred.

Responsibilities

Travel to assigned site to complete tasks in absence or support of administrative team lead or site support specialist.
Provide front desk coverage each day, demonstrating customer service and knowledge of processes.
Greet children and families as they arrive and directs them to appropriate areas as needed.
Check in children, family, and visitors via software and communicate with appropriate leadership regarding parents/visitors.
Receive phone calls. Answer questions/provide support as indicated or transfers call to appropriate department.
Understand internal processes required for a patient to receive services.
Control all scheduling for ABA services.
Provide Welcome and Enrollment Packet to family, assure payment is received per funding source, and process all items appropriately.
Process paperwork between site and central administrative team as outlined in process manuals.
Fulfill all requests for medical records.
Manage outgoing and incoming mail, scanning and distributing appropriately.
Update scheduling software throughout the day and communicates cancellations to appropriate personnel.
Manage waiting list through communication with the family.
Make needed corrections and updates in software systems.
Prepare needed materials for onboarding of newly enrolled children.
Make badges for new employees.
Order supplies for site and stock supplies as they arrive: workrooms, offices, and janitorial.
Ensure reminders are communicated about the monthly theme for team member of the month recognition and that all corresponding tasks for Team Member of the Month and Quarter are completed.
Responsible for Medicaid transportation daily forms and the printing of new transportation logs and van reports.
Responsible for van reimbursement paperwork to assist families.
Responsible for scanning and saving all transportation documentation.
Coordinate RBT projects by reaching out to administration and BCBAs.
Schedule initial and follow-up calls to families.
Track and maintain all occurrences.
Complete required reporting for therapy and ABA services.
Monitor Prior Authorization and Treatment Documents.
Manage expenses and completes expense report.
May help to oversee additional administrative roles and completes one-on-one meetings with those roles.
Participate in one-on-one meetings with site leader and/or VP.
Oversee special events and communicate items as needed to the marketing team for addition to the company newsletter.
Monitor compliance for several areas including, but not limited to, CPR certification, safety recall list, therapist license display, labor law posters, BT/RBT compliance/timelines, Hallpass, and audits.
Act as a liaison for early intervention services.
Control and submit Sunshine Fund Requests.
Report items of concern or add repair needs to the maintenance list and monitors for completion.
Communicate site IT needs to leader or IT team.
Control all communication and oversight of cleaning team.
Communicate with team members and outside providers with clarity and in a professional and timely manner.
Communicate any needs or concerns with leader.
Travel required to assigned site.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.