Regional Account Manager Job Details | JENOPTIK AG

JENOPTIK N AG • Rochester, NY

62d

About The Position

The Regional Account Manager will lead and manage a portfolio of strategic accounts within a specific region, focusing on developing strong relationships, exceeding customer expectations and driving revenue growth. Key responsibilities will include serving as the main point of contact, acting as a consultative partner to understand and meet the client needs and collaborating with internal teams to ensure customer success.

Requirements

• Strong interpersonal skills, Demonstrated experience in positive customer personnel interaction.
• At least five years leadership in a customer facing capacity, account management and/or sales.
• Strong written and oral communication skills.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Strong familiarity with project management software, such as MS Project.
• Competent and proficient understanding of ERP platforms (especially SAP) is preferred
• Can adjust to shifting priorities, demands and timelines.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

• 4-year technical degree in engineering, preferable software or electrical.

Responsibilities

• Serve as the primary point of contact for the customer from initial engagement through program rollout and ongoing operation.
• Manage stakeholder communication, ensuring clear and timely updates on project milestones and account status to both internal and external customers.
• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
• Work closely with internal team to proactively ensure company and customer success and relationship growth.
• Provide regular data-driven reports on project progress, account performance and key performance metrics.
• Provides strategic direction for the project life cycle to include risk management, accountability, resource optimization, stakeholder engagement, quality assurance and alignment with project objectives. Monitor market trends, competitor activity and accounting performance using data-driven insights.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Number of Employees: 1,001-5,000 employees