Regional Account Manager

Securitas Security Services•Charlotte, NC

8d•$92,000 - $97,000•Remote

About The Position

At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. We are seeking a Regional Account Manager based out of one of the following areas: Georgia, N.S Carolina with up to 45% travel. This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale. Why Securitas? We Help Make Your World a Safer Place Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place About Securitas: Our Values: Integrity, Vigilance, and Helpfulness Our Team: 340,000+ skilled employees Established: Securitas AB (1934) – Helsingborg, Sweden Industry: Providing global and specialized services (6 Pillars) Job Summary: The Regional Retail Manager will be responsible for managing guard service functions and security-related operations in a geographic region within the client’s North American footprint. The RRM will have direct supervision and resolution capabilities for all Account Managers assigned to them. The RAM will provide conflict resolution for the client in all instances of scheduling, staffing, billing, training, and other client-related requirements and needs. The RAM will, at the direction of the client, develop Key Performance Indicators (KPI) and other metrics used to track and enhance performance. The RAM will have operational to ensure that the client’s expectations and needs are met in a timely and efficient manner as described in the contract. The RAM will work District Managers and Account Managers to ensure that the client’s requirements, needs, and essential security functions are met.

Requirements

At least 18 years of age
Bachelor’s Degree in Business Administration, Finance, and 5 years of experience
Or 3-5 years equivalent experience in a security or business management position
Certain exceptions may be made for candidates with an equivalent combination of education, professional certification, and experience in similar functions and positions
Ensures delivery of high-quality customer service
Helps sustain client and employee retention
Manages branch operations to achieve profitability
Willing to fill in at lower levels when necessary while managing high-level responsibilities
Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels

Responsibilities

Managing guard service functions and security-related operations in a geographic region within the client’s North American footprint.
Direct supervision and resolution capabilities for all Account Managers assigned to them.
Provide conflict resolution for the client in all instances of scheduling, staffing, billing, training, and other client-related requirements and needs.
Develop Key Performance Indicators (KPI) and other metrics used to track and enhance performance.
Ensure that the client’s expectations and needs are met in a timely and efficient manner as described in the contract.
Work District Managers and Account Managers to ensure that the client’s requirements, needs, and essential security functions are met.