Regional Account Manager I - Arkansas

Novo Nordisk•Little Rock, AR

About The Position

Builds relationships, and differentiates Novo Nordisk products in the marketplace, with targeted accounts that influence patient access and care. Targets include a range of influential stakeholders and decision makers, including but not limited to: Payers/Regional PBMs, Health Systems with aligned Payers, Municipalities, Coalitions, Specialty Pharmacy, Federal Agencies and Employers, as defined by the role. Account activities include, but are not limited to, formulary placement/consideration for Novo Nordisk products, integrating overall NNI brand and corporate awareness across the customer 's organizational structure. This position reports into a Director or Senior Director within the Area Market Access Team. Internally, this position has the responsibility of informing all appropriate NNI personnel of any access changes or updates in account status within targeted accounts, which may impact sales and marketing activities or other efforts across the organization. Key collaboration partners include the entire Market Access & Public Affairs Team, PCOR (Pricing, Contracting, Operations and Reimbursement), Marketing, Area Commercial Sales Team, Medical Affairs, Legal & Compliance and Human Resources. External relationships include responsibility for multiple channels and customers as outlined in the Purpose of this Job Description. This role also develops productive relationships and maintains contact with key account personnel, including C-suite executives and department heads. Additionally, this role maintains relationships with other local associations, organizations, and patient support partners.

Requirements

A Bachelors Degree required
At least 5 years pharmaceutical/biotech / healthcare industry experience required
At least 1 year successful account management or other relevant experience within the healthcare market; relevant Novo Nordisk experience may be substituted, where appropriate
Multiple channel and customer experience preferred
Demonstrated ability to deliver effective customer presentations

Nice To Haves

Masters Degree in business-relevant field preferred
Previous experience as a people manager preferred

Responsibilities

Masters Product and Disease State Knowledge: Demonstrates a clear and thorough understanding of targeted disease states and their impact on all stakeholders/customers, as well as the full range of treatment options available and associated clinical outcomes
Leverages detailed knowledge of both Novo Nordisk and competitor products to communicate effectively and appropriately with key decision makers and influencers and differentiate NNI products in alignment with customer and patient needs and goals
Demonstrates Business Acumen: Leverages appropriate proactive methods to gather and demonstrate a thorough understanding of integrated customer accounts, customer business models, financial dynamics, marketplace developments, competitive strategies, healthcare policy and NNI strategies and processes
Builds knowledge about national sales and marketing strategies and learns how to adapt to an Areas unique market dynamics. Observes the changing local and national healthcare environment and adjusts business plans accordingly
Coordinates, implements, and follows through on all relevant account contracts
Keeps abreast of all pricing changes and related impact to customer relationships and decision-making
Highlights NNI PRB approved patient-centric resources when relevant
Builds Business-Relevant Relationships: Leverages a network of relationships with internal and external stakeholders in order to ensure an aligned, customer-focused approach for the execution of business plans. This includes, but is not limited to, relationships with Sales colleagues to address localized geographic needs and opportunities
Identifies key stakeholders who impact relevant customer accounts
Develops plans to gain access to, build, maintain and leverage ongoing business-relevant relationships
Maintains and keeps customer information current within approved NNI CRM platform(s)
Develops and Executes Business Plans: Identifies business opportunities based on an understanding of customers across geography
Develops business plans, with leadership guidance, that facilitate access to the NNI portfolio
Engages with cross-functional teams to ensure alignment around opportunities and integrated customer account approaches
Follows-up with internal and external stakeholders to review product value, quality of care and account satisfaction