Regional Account Manager

The Knot Worldwide•Tampa, FL

1d•Hybrid

About The Position

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success. ABOUT THE ROLE AND OUR TEAM: The Regional Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s vendors, the Regional Account Manager is responsible for developing a consultative relationship with a small set of priority accounts. The goal of this relationship is to provide proactive coaching and development with regard to TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals.

Requirements

3-5 years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment
Can articulate consistent and proven performance against revenue goals and customer performance targets
Experience owning a smaller, higher revenue/higher impact book of business
Comfortable with direct accountability for individual and customer outcomes
Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools
Excellent written, verbal, and virtual/in-person communication & presentation skills
Thrives in a high-paced and highly collaborative team environment
Consulting and coaching experience with small, medium-sized businesses
Quantitative and analytical skills
Comfortable with change, ambiguity, and decision-making with incomplete information
Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound expansion sales calls.

Responsibilities

Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services, including but not limited to storefront content, lead response structure & cadence, walking vendors through data/analytics, and driving to consensus on changes they will adopt/implement.
Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets within a geographic region, leveraging consultative and strategic conversations to ensure we are meeting stated Vendor goals.
Directly own Vendor retention by managing manual and auto renewals, handling and saving, both obvious and subtle requests to cancel or downgrade TKWW services, and comparing and contrasting performance vs competitive products.
Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at assigned/regular intervals.
Conduct assigned Regional Account Onboarding to ensure new Vendors start their relationship with TKWW on the right foot and are set up for immediate success.
Share and be “the voice of the vendor” so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV.
Remain 100% compliant with all data, record-keeping, and reporting requests, including pipeline management and accurate forecasting.
Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
Other projects/duties as assigned.

Benefits

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.
We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person.
Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.
For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
For roles not eligible for in-office expectations , we support connection through virtual collaboration and intentional gatherings.

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