REGION PROGRAM MANAGER

Arizona Department of Administration•Phoenix, AZ

2d•Remote

About The Position

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [http://des.az.gov/]; or click on the link here [https://vimeo.com/303605436] to view ‘Our DES’ video. Come Join the DES Team! The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced, detail-oriented, and highly motivated individual to join our team as a Region Program Manager. This position will be responsible for managing, leading and making decisions specific to his/her region in the delivery of program services for the Customer Call Center in the Family Assistance Administration, Division of Benefits and Medical Eligibility. Services include eligibility determination of Nutrition Assistance (NA), Medical Assistance (MA), Cash Assistance (CA) and other public assistance programs. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge in: Public assistance eligibility determination processes.
Communication, conflict resolution, mediation, and collaboration techniques.
Computer programs/systems utilized by FAA for eligibility determinations, such as AZTECS, FAA online policy manual, HEAplus, OnBase, etc.
General understanding of the various programs administered, and services provided by the Department.
Leadership and team-building methodologies.
Skill in: Interpreting and understanding program policies and procedures.
Managing and balancing a variety of management and administrative functions; independent problem-solving, analyzing, and decision-making skills for complex issues related to the local office.
Customer service, interviewing, listening, negotiation, monitoring, evaluation, and supervision.
Implementing and monitoring performance measures established by the Division.
Ability to: Assess operational needs, establish priorities, analyze complex issues, and implement established operational procedures.
Work independently while functioning as an integral part of the Region's management structure.
Communicate vision and direction, lead by example, promote continuous learning, and develop staff skills.
Plan, analyze, and coordinate activities, establish priorities for the unit, participate in the proposal of operational procedures, coach, counsel, mentor and lead in a fast-paced environment.
Manage conflict and resolve problems at the local office level.

Nice To Haves

At least 4 years of progressive supervisory and/or multi-location supervisory experience.

Responsibilities

Working with DBME Human Resources on various complex, sensitive and confidential personnel actions, participating in strategic sesions to identify possible internal fraud prevention methods, conduct preliminary analysis alleged misconduct.
Participate in strategic discussions with DBME Assistant Director, Deputy Assistant Director, and Administrator to establish procedures regarding program efficiency and effectiveness; responsible for executing decisions and implementing changes as needed.
Planning, evaluating, coordinating, monitoring, and directing all resources to ensure timeliness, quality and productivity goals and objectives are met for the regional staff completing processing and eligibility decisions for public assistance
Establishing goals, and objectives for performance, developing and continually reviewing performance measurements
Oversee hiring and retention including managing staffing levels, making staff assignments, and evaluating performance
Working with local office management staff to resolve personnel and customer issues/complaints
Meeting regularly with tribal/community groups, organizations, and other internal/external partners to coordinate services
Working with operations managers to resolve customer issues/complaints
Working with other Regional Managers to integrate program services
Planning, organizing and managing programs, practices and procedures to ensure uniform interpretations, application, and implementation according to state and federal laws, rules, and regulations
Develop and review operating procedures
Developing, analyzing and monitoring reports to ensure accurate and timely processing of customer benefits
Develop, implement manage and evaluate strategies to meet the department and division's mission and values
Specific budgetary and fiscal planning and management
Represent the district in division-wide meetings.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance