Region Online Sales Manager

D.R. Horton•Murrells Inlet, SC

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. D.R. Horton, Inc. is currently looking for a Region Online Sales Manager. The right candidate will will oversee the region’s Online Sales Concierges (OSCs) and provide training, motivation and support. Responsible for compliance and following region/division procedures. Specialize in the process of Customer Relationship Management (CRM) & converting online leads to onsite traffic/sales.

Requirements

Associate degree from a two-year college or technical school
Five years of related experience and/or training
Strong customer service skills
Possess exceptional interpersonal, written and verbal communication skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
The noise level is generally moderate

Nice To Haves

Licensing requirements vary by state
Ability to multi-task and attention to detail

Responsibilities

Manage OSCs that support the divisions in the region
Support the Division Vice President of Sales and Sales Managers with hiring, training and managing day-to-day operations of the OSC Team
Oversee and direct the workflow of the OSC Team
Develop new lead generation capabilities to increase OSC leads
Educate OSC Team members in available communities, product, amenities and other features
Ensure team members have current knowledge of all internal policies and procedures
Create, update and roll out OSC processes
Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
Convert qualified leads into office appointments with onsite Sales Representatives
Provide weekly reports to region management regarding online traffic and scheduled appointments
Manage additional reporting, analytics and insight on performance
Shop division OSCs to evaluate performance
Participate in region/division marketing meetings to maintain current knowledge of potential and future sales opportunities
Maintain up-to-date knowledge with trends in the homebuilding industry
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to travel