Refunds Associate

Lowe's Companies, Inc.

3d

About The Position

Within our warehouse team, you play a key role in making sure our products are accurately received, organized, and shipped. As part of a team dedicated to delivering excellence in supply chain operations, your work directly affects our success in achieving our mission. As an industry leader, we invest in the people and technology needed to grow and win as a team. Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other. The Refunds Associate Team member works on a diverse set of tasks and responsibilities from day-to-day in a fast-paced working environment. The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. The Refunds Associate must deliver accurate, effective, customer-centric support across multiple channels of communication (i.e., phone, email and chat) while supporting key internal business partners. As needed, the Refunds Associate will also receive, put away, pick and ship product within the distribution center and is responsible for maintaining quality by properly and safely handling the product using customer focused distribution. In order to maintain a current knowledge of Lowe’s processes, the individual in this role is expected to continue learning, developing, and building on the foundational skillset of a Lowe’s Associate. The Refunds Associate receives regular feedback from his/her supervisor; the individual in this role must be receptive to this feedback and willing to hone skills and enhance performance on a continual basis.

Requirements

• Team members may work evening, overnight, and weekend shifts, with voluntary and scheduled overtime as needed (additional pay for overtime).
• Physical fitness to move continuously throughout the facility, lift up to 70 pounds, and operate power equipment.
• Adherence to safety protocols, wearing necessary personal protective equipment.
• Ability to work in varying conditions, from extreme temperatures to noisy environments.
• Strong safety orientation and ability to work independently or within a team.

Nice To Haves

• High school diploma or GED equivalent.
• Previous experience in distribution center operations or warehouse settings.
• Proficiency in operating power equipment (e.g., forklift, reach truck).
• Detail-oriented with experience in a fast-paced environment.
• Basic math, reading comprehension, and computer skills.
• Spatial reasoning for effective product positioning.

Responsibilities

• Provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs.
• Communicate in a professional manner while utilizing all available resources and technology in service to both internal and external customers.
• Deliver accurate, effective, customer-centric support across multiple channels of communication (i.e., phone, email and chat) while supporting key internal business partners.
• Receive, put away, pick and ship product within the distribution center and is responsible for maintaining quality by properly and safely handling the product using customer focused distribution.
• Continue learning, developing, and building on the foundational skillset of a Lowe’s Associate.
• Be receptive to feedback and willing to hone skills and enhance performance on a continual basis.

Benefits

• Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan.
• Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.
• Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees